Cannot See User in Global Address List

Exchange 2003 Standard with SP2. It's a clean install on a new Dell dual processor box. It's been up and running for six months now and I have had no problems with it. Two days ago, I created a user account for a new hire and created a mailbox for him.  He got a new workstation, so I had to install Office and such on it. Outlook appears to be fine on his workstation - he receives mail, he can attach to the Exchange server, etc.

The problem is that he is not listed in the Global Address List. Can anyone offer an explanation as to why and/or how to fix it?

Thanks in advance.

Gregg
gbrookeSystem AdministratorAsked:
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jss1199Commented:
Hi gbrooke,

Open the ESM and expand the Recipients folder, then expand All Global Address Lists and right-click on the Default Global Address Lists and select properties.  On the general tab click preview - do you see the user in this list?

Good luck,
jss

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jss1199Commented:
gbrooke,

If the user is present in the ESM GAL, goto Recipients and then Recipient Update Services, right-click on the Recipient Update Service for the domain and select update.
jmpattersonCommented:
Greg,
Try in Exchange System Manager, go to the recipients folder, inside the folder open All Global Address lists, right click on default Global address list and go to properties. On the general tab select preview to verify the new user appears. If the user appears then try In the console tree, double-click Recipients, and then click Offline Address Lists.
In the details pane, right-click the offline address list you want to rebuild, and then click Rebuild. Also in the client make sure you download the address book (Tools, Send/Receive, downlaod Address book). good Luck
gbrookeSystem AdministratorAuthor Commented:
Both your suggestions were welcome. Thanks, guys.
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