CANNOT DELETE/UNINSTALL MUSICMATCH 10.

I have a Dell WinXP, and I tried to reinstall Musicmatch. It prompted me to check for updates, which I did. However, setup wouldn't complete and when I tried to start the program, the opening screen flashed briefly for a few moments and then disappeared.

I went to the Musicmatch website, and followed instructions to uninstall in add/remove programs. However, the program wouldn't uninstall, and the following message appeared:

>SetupDLL\SetupDLL.cpp (509)
PAPP:Musicmatch Jukebox
PVENDOR:Musicmatch (http://www.Musicmatch.com)
PGUID:(with a long number after it)
$9.1.0.429
@Windows XP Service Pack 2 (2600) IE 6.0.2900.2180

Installshield then presented me with error code -5001.

I tried to manually remove the program by deleting the folder contents under program files/musicmatch....but I was unabel to delete a number of files, namely:

CoreDll.dll
crypt.dll
Enforce.dll
FileAssoc.dll
LabelLic.xml
licmgr.dll
mm_tray.exe
mm_upnsvr.dll
mmdrm.dll
mmgit.dll
mmuiserv.dll
MMXmlHttp.dll
mmz_ezp.lst
NetUtilsDLL.dll
ObjectManager.dll
ObjectManager.xml
SkinnedCtrls.dll
TrackUtils.dll

If anyone can help me with this, I would very much appreciate it.


sheana11Asked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

shuboarderCommented:
Use a third party application such as "Your Uninstaller"

Available to download from:

http://www.download.com/Your-Uninstaller-2006/3000-2096_4-10511597.html?tag=lst-0-2

This will ensure that all traces of the program are removed.

I have used "Your Uninstaller" before in the past and it works really well. However, there are lots of other third party applications available that can perform uninstalls. If you have problems with "Your Uninstaller"
try a different program from the following link:

http://www.download.com/3120-20_4-0.html?tag=srch&qt=uninstaller&tg=dl-20
0
sheana11Author Commented:
Hi shuboarder, thanks for the links, but my only concern is that a third party application might remove an important windows file, and then I'd be in worse trouble.

I read the reviews on download for the app you recommended, and while some do consider it much better than the Windows add/remove function, others had some files removed that made their system unusable.

I was hoping that someone could tell me why the particular files above cannot be deleted, and/or perhaps how to edit the registry to remove the program.  Maybe that would be even more treacherous, but at least it doesn't hurt to ask.
0
shuboarderCommented:
Perhaps not as bad as the reviews for MusicMatch:

http://reviews-zdnet.com.com/Musicmatch_Jukebox_10_0/4852-8033_16-30567399.html

- It appears many people have a problem with uninstalling this program

The files above may not be able to be deleted if they are still being used by the system....
If you are sure these files can be deleted then again, may I recommend an application....?

Gipo File Utilities will enable you to select these files for deletion when the system boots:

http://www.gibinsoft.net/gipoutils/
0
Dushan De SilvaTechnology ArchitectCommented:
try with

http://www.tune-up.com/

BR Dushan
0
Dushan De SilvaTechnology ArchitectCommented:
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
MultiMedia Applications

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.