I have a Dell WinXP, and I tried to reinstall Musicmatch. It prompted me to check for updates, which I did. However, setup wouldn't complete and when I tried to start the program, the opening screen flashed briefly for a few moments and then disappeared.

I went to the Musicmatch website, and followed instructions to uninstall in add/remove programs. However, the program wouldn't uninstall, and the following message appeared:

>SetupDLL\SetupDLL.cpp (509)
PAPP:Musicmatch Jukebox
PVENDOR:Musicmatch (
PGUID:(with a long number after it)
@Windows XP Service Pack 2 (2600) IE 6.0.2900.2180

Installshield then presented me with error code -5001.

I tried to manually remove the program by deleting the folder contents under program files/musicmatch....but I was unabel to delete a number of files, namely:


If anyone can help me with this, I would very much appreciate it.

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Use a third party application such as "Your Uninstaller"

Available to download from:

This will ensure that all traces of the program are removed.

I have used "Your Uninstaller" before in the past and it works really well. However, there are lots of other third party applications available that can perform uninstalls. If you have problems with "Your Uninstaller"
try a different program from the following link:
sheana11Author Commented:
Hi shuboarder, thanks for the links, but my only concern is that a third party application might remove an important windows file, and then I'd be in worse trouble.

I read the reviews on download for the app you recommended, and while some do consider it much better than the Windows add/remove function, others had some files removed that made their system unusable.

I was hoping that someone could tell me why the particular files above cannot be deleted, and/or perhaps how to edit the registry to remove the program.  Maybe that would be even more treacherous, but at least it doesn't hurt to ask.
Perhaps not as bad as the reviews for MusicMatch:

- It appears many people have a problem with uninstalling this program

The files above may not be able to be deleted if they are still being used by the system....
If you are sure these files can be deleted then again, may I recommend an application....?

Gipo File Utilities will enable you to select these files for deletion when the system boots:
Dushan De SilvaTechnology ArchitectCommented:
try with

BR Dushan
Dushan De SilvaTechnology ArchitectCommented:

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