We help IT Professionals succeed at work.

We've partnered with Certified Experts, Carl Webster and Richard Faulkner, to bring you a podcast all about Citrix Workspace, moving to the cloud, and analytics & intelligence. Episode 2 coming soon!Listen Now


DVD/Cdrw combo driver problems win xp

stefanomarco asked
Medium Priority
Last Modified: 2010-04-26
Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
I'm getting this error message when trying to install this drive.
I've uninstalled it via device manager and it finds it when I scan for hardware changes but get the above error message when windows trys to install the new driver ..... ?
Watch Question

Hi stefanomarco,

What is the model of the combo driver ?


Not the solution you were looking for? Getting a personalized solution is easy.

Ask the Experts
Hi stefanomarco,

If its a laptop drive then make sure you are using the driver provided especialy for the laptop itself, some manufacturers use custom drivers.  You may want to download a ew copy of the driver(s) just to rule out a bad CD etc

If its a desktop drive the first thing I would try is cabling and the master/slave jumper.  Make sure the IDE cable (if internal) USB/Firewire cable (if external) is connected correctly and powered up (if required) also check that the drives jumper (IDE) is set correctly ie you dont have two master devices or two slave devices on the one IDE channel.
Following that goto the vendors website and download a new copy of the driver in question and uninstall the hardware then reboot.  When the PC reboots it should ask for the new drivers for your hardware, direct it to use the drivers you have downloaded.  If this still fails then I would be leaning towards a faulty unit.

Do you have the make and model of the drive in question?  What OS are you loading into?
Hope it helps,
cant just remove driver from device manager, always get same redetect.  Must go to /windows/inf and inf/other directories, look for INF file that relates to this hardware, and delete it.  Also, before removing from device manager, look at drivers tab to see what drivers are used.  Remove them from /system32/drivers if they are not XP generic ones.  Do all this, now you have new chance to install new drivers, but need to have them ready on disk.


I found the solution here ... thanks for your efforts :)
Hi stefanomarco,

Glad you get thinks working :)



Good to see its going for you!

Hi stefanomarco and Callandor,

No objections to refund, and also recomend PAQ.



I don't mind giving points at all(unlimited) ... but would it misguide others viewing this question?
If so please close this question.
Access more of Experts Exchange with a free account
Thanks for using Experts Exchange.

Create a free account to continue.

Limited access with a free account allows you to:

  • View three pieces of content (articles, solutions, posts, and videos)
  • Ask the experts questions (counted toward content limit)
  • Customize your dashboard and profile

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.


Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.