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Seagate external drive switch turns on but not off

cornell256
cornell256 asked
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Last Modified: 2010-04-03
I have a new external disk 400GB for backup.  The I/O switch will turn on, but the only way I can shut off the drive is to kill the power.  Is this;
a.  bad for the disk
b.  likely to progress to not being able to turn the disk on.

Thanks for insight.
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Guy Hengel [angelIII / a3]Billing Engineer
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Most Valuable Expert 2014
Top Expert 2009
Commented:
external disk, over usb, I guess?
then, you should have the USB "unplug device" icon (if you have windows os, please specify)
after unplugging the device from the os, it is safe to switch of the power of the drive.

note that usually, powering off a drive is not bad for the drive itself, but you might loose some data depending on certain factors...

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Author

Commented:
It is USB and firewire, but I use firewire for transfer.  Looks like that is in the system tray, so that's a great idea.
And i'll do it that way.

What do you think the risk is of the button failing altogether?  I don't want to return the drive but I did just buy it so could do so.  I'd have to do 15 hours of backups again  :&(
Guy Hengel [angelIII / a3]Billing Engineer
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Most Valuable Expert 2014
Top Expert 2009

Commented:
>What do you think the risk is of the button failing altogether?
what do you mean exactly?
if you "unplug" the drive, it will tell you when done, which will only be the case when all file operations on the disk are completed (ie there are no open files on the disk)
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Distinguished Expert 2019

Commented:
if a new drive cannot be turned off, i would ask for a warranty replacement.  It certainly is not a good sign.
Technology and Business Process Advisor
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Most Valuable Expert 2013
Commented:
Are you sure it won't turn off?  Most COMPUTERS won't turn off unless you hold the power button in for several seconds.  This is often to prevent "accidentally" turning off the computer.  I suspect your external drive might have the same "feature".  Try holding the power button in for as long as 10 seconds.  (5 usually does the trick).

As for disconnecting from the computer, I agree with angelIII's comments - disconnect it through the icon in the system tray BEFORE powering off.  This is intended to help prevent data loss by ensuring the drive is "stopped" in windows when there is nothing being written to it and not in the middle of a write.

Author

Commented:
leew - bingo.  Holding the button for a few seconds turns it off.  thanks.  Good to be reminded about turning it off in the system tray, too.  Thanks everyone.
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