Outlook 2002 Contacts won't show as an e-mail Address Book

We are an Exchange 2000 environment. Users have MS Office 2002 and use Outlook to view their email. Things have been working well for 4 years. Suddenly I have a user who cannot view their Contacts when choosing people to send mail to when composing a message.

I know there is a check box under Contacts properties that allows the user to choose to show their contacts as an address book. But this check box is greyed out for this particular user. This happens on any machine that this user logs in on and to the best of my knowledge this is the only user out of 125+ users that suddenly has this problem.

Does anyone know how to give the user permission to check that box under Contacts properties?

Thanks in advance.

Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Greetings, wilmette1200 !

The user profile is corrupt.  Create a new Outlook profile for user.

Best wishes!

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
wilmette1200Author Commented:
That did the trick! Thanks much.
You are welcome, wilmette1200!
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.