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Adobe Problem

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Last Modified: 2013-12-03
I am having a problem with Adobe Acrobat on my systems at the office.  We constantly are downloading PDF files from 100's of different web sites and about 100 times a day I get this error message on all of the systems at the office:

"The instruction at "0x2d828acd" referenced memory at "0x00000008".  The memory could not be "read".

If I close Adobe out and refresh the web page the pdf file is displayed fine.  I have tried technical support with Adobe but of course they say it is not there problem.

Any idea what could be causing this?  Could I have a software conflict trying to access this memory slot?  How do I figure this out?
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Top Expert 2012

Commented:
Try testing your RAM, by either swapping in memory from a working machine, or running the diagnostic program at www.memtest.org for a few hours.

Author

Commented:
Callandor,

coudl it be possible that i have a RAM problem when I am having the exact same problem on 4 different machines?  One of them is a server and one is a brand new system with brand new components.  I know new does not mean that everything is perfect but it seems odd to think the memory on all 4 of the machines could be bad.
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Top Expert 2012

Commented:
I missed that part - it is unusual for the same error to appear on 4 machines at the same time, so I would rule out hardware.  Check if this problem is particular to a specific version of Acrobat by trying another version.  I know that a certain version of Acrobat hung around in memory and caused problems on my desktop.
Top Expert 2004

Commented:
Have you checked the Event Viewer and looked for problems in that? Also do you have the latest Adobe and Patch?

Author

Commented:
Callandor,

i will try a previous version and see if that resolves this problem.  the only problem with that is there are a number of features in the latest version that we are using that we need for our business.  but at least that can tell me if it is product specific or if it is version specific.
It might be a problem with one of the Acrobat Plug-Ins. Move the plugins one at a time from the following folder:
c:\Program Files\Adobe\Reader\plug_ins
to the following folder:
c:\Program Files\Adobe\Reader\Optional
and see if the problem disappears.
If the problem turns out to be a plugins problem, moving them one at a time will enable you to identify which plugin is causing the problem.
Good Luck

Commented:
need some info :
which OS do you have
which IE version (and SP)
which ACROBAT do you have ( did you try to upgarde? it's free)
which OFFICE version  


Author

Commented:
OS - XP SP2
IE - 6 SP2
Acrobat - Professional 7.0 - have all the latest downloads
Office - 2003 SP2

Commented:
is the problem started after upgrade or somthing ?
if yes, try to roll back to old version.

Author

Commented:
DoTheDEW335,

Event Type:      Error
Event Source:      Application Error
Event Category:      None
Event ID:      1000
Date:            3/21/2006
Time:            1:20:28 AM
User:            N/A
Computer:      SCOTT-LAPTOP
Description:
Faulting application acrobat.exe, version 7.0.7.142, faulting module acrobat.dll, version 7.0.7.142, fault address 0x00017b42.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 61 63 72   ure  acr
0018: 6f 62 61 74 2e 65 78 65   obat.exe
0020: 20 37 2e 30 2e 37 2e 31    7.0.7.1
0028: 34 32 20 69 6e 20 61 63   42 in ac
0030: 72 6f 62 61 74 2e 64 6c   robat.dl
0038: 6c 20 37 2e 30 2e 37 2e   l 7.0.7.
0040: 31 34 32 20 61 74 20 6f   142 at o
0048: 66 66 73 65 74 20 30 30   ffset 00
0050: 30 31 37 62 34 32 0d 0a   017b42..

Author

Commented:
haim96,

i have not done any updates that caused the problem to start.  i just set up a brand new system in the office and it is happening there and it is happening on all of the systems that i have in my office.

Commented:
well congratulations !!
you just find new bug in microsoft/adobe system...
i guess that fix for that will be soon in tech support at microsoft/adobe sites.
or mybe in the next adobe update.
:)

Author

Commented:
ok so i just got off the phone with tech support from adobe and they have no clue what the problem is.  they keep telling me that there must be another program on our systems trying to access this memory slot at the same time.  is there any way to find out if two programs are trying to access the same memory slot?  or is this just some crap that adobe comes up with when they don't know the answer?

Commented:
what about microsoft tech support ?
any way ... i think you should format one of the machines
reinstall XP ,SP2 and  adobe only but without the latest updates .
start even from version 6 if you can. if it's OK.
continue install the other programs one by one.
untils you get the error ...

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Top Expert 2012
Commented:
>is there any way to find out if two programs are trying to access the same memory slot?

It's the function of the OS to keep programs from doing this.  The person who told you this never wrote a program that read or wrote beyond the end of memory that it allocated.  It's more than likely an Adobe bug.

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Commented:
scottspivey,
No comment has been added to this question in more than 21 days, so it is now classified as abandoned.

I will leave the following recommendation for this question in the Cleanup topic area:
    Accept: Callandor {http:#16338314}

Any objections should be posted here in the next 4 days. After that time, the question will be closed.

compfixer101
EE Cleanup Volunteer

Commented:
I am having the identical issue:Acrobat.exe-app error 0x2d828acd referenced memory at "0x00000008".  The memory could not be "read.  

I have called Adobe and they said it is a RAM issue.

Any suggestions?
I just spoke w/ ADobe and came up with a psuedo-fix. In AA7.0.9, go to Edit/Preferences/Internet and uncheck box for Display PDF in Browser. Result is the open file and another blank window [which I just ignore].
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