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Citrix MetaFrame XP / Abode Acrobat 7.0.5 : Forms Filling issues.

Using Acrobat Reader 7.0.5 on my local desktop (Bog Standard Install) I can open a pdf which enables the form filling function.  No problems, I can modify the fields and print or save ok.

However using the same installation version on our Citrix Metaframe XPe FR3  I get the following error message and am not able to edit the forms fields.  

Error message is "This document contains certain rights to enable special features in Adobe Reader.  The document has been changed sinc it was created and these rights are no longer valid. Please contact the author for the original version of this document."

It is possible for 'administrators' to access the same pdf file and edit it, whereas a non-admin account cannot!  When you check the document properties as a non-admin, it advises that:

"Filling of form fields: Not Allowed"

Any thoughts would be appreicated...

 
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A0_SMT
Asked:
A0_SMT
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2 Solutions
 
asian_niceguyCommented:
What are your rights on the local machine? It may be that you have the correct rights on your local desktop (power user, local administrator), but when accessing via Citrix, you do not have the same access to the Citrix Server machine your session is logged into.
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A0_SMTAuthor Commented:
Thanks for your comments...

I agree...this definately looks like a permissions issue!  Our standard user has a combination of Domain User membership via the Domain and physical Citrix server and this is augmented by "user" and "guest" access via the ICA protocol.

The pdf documents that are in question have the settings to allow form filling, but when a standard user accesses it, they are not allowed to fill in the form and save it as a 'new' file!  Interestingly enough, Acrobat 5 (which we used to publish...and still have on the boxes) allowed standard users to fill in forms without any additional rights requirements!  We were 'forced' by our customer and client-base to upgrade to v7.x in order to leverage additional functionality!  

I'm just stumped as to why we can't allow V7.x users to fill in forms, without giving them more rights...which isn't going to happen!  I had hoped that we could find a reg hack!! ;)

Any further thoughts would be appreciated!
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sc00terluvsbeerCommented:
Hi,

When you installed Adobe are you sure the server was in install mode ? (change user /install) I will assume it was.

It may also be an issue with your default user profile. i would suggest creating a local user on the citrix server with admin rights running adobe with the form etc making sure it all works then copying the users profile to default user. The easiest way to do that is to rename the default user folder create a new one and copy the userprofile to it. (Sorry if im stating the obvious :) )

Cheers

S.
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sc00terluvsbeerCommented:
Ooops,

I forgot to add sometimes its really handy to use regmon ( http://www.sysinternals.com ) to see what registry entries Adobe is trying to access or create when it fails.

Cheers

S.
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A0_SMTAuthor Commented:
Hi,

Yeah...the application was installed in install mode!  (Don't worry about stating the obvious!!!)

I like your thinking about tweaking the default user profile and setting up users to use this profile!  Unfortunately, given that i've got around 6,000 users and that we are using a "hybrid" profile, this would cause some considerable pain to the users...so, i don't think i'll go down that line!

I have had a look at the Adobe registry setting for a user and administrator and it is quite different!!  Spoke to Adobe direct, but they advised that because this is a 'free' product, they wouldn't offer any support!  ....pity!

Cheers!
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sc00terluvsbeerCommented:
Ah yes typical Adobe. I noticed on Digg.com the other day they have released an enterprise edition of the reader. Might be worth a shot looks to be a bit more terminal server friendly.

http://www.adobe.com/products/acrobat/readstep2.html?type=distrib

Otherwise try an alternative !!!

Good luck

S.
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A0_SMTAuthor Commented:
Hi there!

Thanks for the heads up on the Enterprise version....tried it, but still no joy!  We're just going to have to pay for a more function version! :(

I would, however, advise FoxITReader as an excellent, PDF viewer/editor.....and it's free!  It's a little 'clunky' with how it edits - merely starts overtyping at wherever you want...doesn't follow any 'boxes' etc...never the less, it's definately worth a look:

http://www.foxitsoftware.com/pdf/rd_intro.php

Thanks again...
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