We have 6 trunks coming into our company.
Our problem is that we are getting too many busy signals when outside calls try to get in.
We have 80 DID's and about 80 users.
If we got a PRI, what does that mean, exactly?
is a PRI considered additional "trunks?"
If we had 6 trunks plus a PRI, does that mean more than 6 simultaneous calls?
Should we be looking at getting more trunks *and* a PRI, or is just getting a PRI good enough?
someone please just clarify for a telecom newb. Thank you!