We help IT Professionals succeed at work.

McAfee Groupshield 6.0 for Exchange not updating

Medium Priority
Last Modified: 2011-08-18
I am not able to get new updates recently.  I deleted my scheduled event and recreated it.  Still nothing.  Tried it manually and I get the following error in the product log.  

Description = An update failed with error fffff894

Anyone got any ideas?  
Watch Question

Not the solution you were looking for? Getting a personalized solution is easy.

Ask the Experts
I saw those links using google.  The fact that I got the same error again even when I tried to manually get the update that made me think that the information in the link possibly didn't apply.  Plus I've stop autoupdating with VirusScan and only updating with the Groupshield and that hasn't helped.
The second link from Tek-tips is referencing error 80004005 so I don't think it's the same thing.  
Top Expert 2007
Some viruses can turn off any updates. Just to eliminate that your default settings hasn't been changed.
Try running this, this will undo settings that's been changed by malware and revert them back to default.(also removes any relevant malware present)

Please download "rdrivRem.zip"
Unzip it to your desktop.
Please go into the rdrivrem folder and double-click "rdrivRem.bat" to run the program - follow the instructions on the screen.
After it's complete, rdriv.txt will be created in the rdrivRem folder.
Please post this text here, and see if update works this time.
Well, a simple reboot fixed the issue.  I would have normally tried that before coming to this forum for help but circumstances got in the way.  Thanks to those who offered advice.
Access more of Experts Exchange with a free account
Thanks for using Experts Exchange.

Create a free account to continue.

Limited access with a free account allows you to:

  • View three pieces of content (articles, solutions, posts, and videos)
  • Ask the experts questions (counted toward content limit)
  • Customize your dashboard and profile

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.


Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.