slugerama
asked on
emails coming through with double attachments.
I am not too sure if this relates to Notes, an issue with the recipients server or our mail server or the client on the other end.
We have some users who are sending files via email to external clients. The attachments may contain one PDF or jpg file. When it gets to the other end, the attachments has doubled up, and I believe there is also an additional DTF file included.
Has anyone seen this before? The users are on Mac's with Notes 6.5.4. It only appears to be related to the Mac users as well.
Cheers
We have some users who are sending files via email to external clients. The attachments may contain one PDF or jpg file. When it gets to the other end, the attachments has doubled up, and I believe there is also an additional DTF file included.
Has anyone seen this before? The users are on Mac's with Notes 6.5.4. It only appears to be related to the Mac users as well.
Cheers
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I shall accept this answer as it was the only one I received which I do appreciate by the way. However the feedback from the support person who was also attempting to resolve this issue informs me that he has already done this, but did not have any success. To resolve this issue, I believe he went back to an earlier version of Notes. 6.5.1 I believe he went back to.
Thanks for the assistance anyway marilyng. Sorry the outcome wasn't more positive.
Thanks for the assistance anyway marilyng. Sorry the outcome wasn't more positive.
Now, you see, the 6.5.1 didn't work at all for us on MAC OSX (release 4+) and we couldn't upgrade fast enough. Now there are some differences to how NOTES installs and acts depending on the MAC configurations and OS releases. The environment I worked on used R5.0.12 for OS9, and R6.5.4 - 6.5.5 for OSX. The MAC environment integrated with a Windows Network.
I can't explain why your support person didn't have any success, since the solution I presented really is the solution to this problem, other than maybe a reinstall of notes.
If you would, please review how to grade a question: https://www.experts-exchange.com/help.jsp#hs5
Rather than award a "C" and feel that you are "giving" away points, feel free to contact customer service and request a refund.
I can't explain why your support person didn't have any success, since the solution I presented really is the solution to this problem, other than maybe a reinstall of notes.
If you would, please review how to grade a question: https://www.experts-exchange.com/help.jsp#hs5
Rather than award a "C" and feel that you are "giving" away points, feel free to contact customer service and request a refund.
So, did it work? or do you require more assistance?