emails coming through with double attachments.

Posted on 2006-03-20
Last Modified: 2013-12-18
I am not too sure if this relates to Notes, an issue with the recipients server or our mail server or the client on the other end.

We have some users who are sending files via email to external clients. The attachments may contain one PDF or jpg file. When it gets to the other end, the attachments has doubled up, and I believe there is also an additional DTF file included.

Has anyone seen this before? The users are on Mac's with Notes 6.5.4. It only appears to be related to the Mac users as well.

Question by:slugerama
    LVL 18

    Accepted Solution

    Hmm.. a couple of posts in the R6-7 forum.  If you open the user's location document to the MIME settings, set the first to base64.  Now when I was working with macs, I set the second value to AppleDouble (Base64 only).  That usually cleared up all evils.

    Also, because they would get mails formatted with one column, right aligned, I would set their mail preferences to prefers mime.  This was OSX, 6.5.4 & 6.5.5
    LVL 18

    Expert Comment

     So, did it work?  or do you require more assistance?

    Author Comment

    I shall accept this answer as it was the only one I received which I do appreciate by the way. However the feedback from the support person who was also attempting to resolve this issue informs me that he has already done this, but did not have any success. To resolve this issue, I believe he went back to an earlier version of Notes. 6.5.1 I believe he went back to.

    Thanks for the assistance anyway marilyng. Sorry the outcome wasn't more positive.
    LVL 18

    Expert Comment

    Now, you see, the 6.5.1 didn't work at all for us on MAC OSX (release 4+) and we couldn't upgrade fast enough.   Now there are some differences to how NOTES installs and acts depending on the MAC configurations and OS releases.  The environment I worked on used R5.0.12 for OS9, and R6.5.4 - 6.5.5 for OSX.  The MAC environment integrated with a Windows Network.

    I can't explain why your support person didn't have any success, since the solution I presented really is the solution to this problem, other than maybe a reinstall of notes.

    If you would, please review how to grade a question:

    Rather than award a "C" and feel that you are "giving" away points, feel free to contact customer service and request a refund.  

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    How to run any project with ease

    Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
    - Combine task lists, docs, spreadsheets, and chat in one
    - View and edit from mobile/offline
    - Cut down on emails

    For users on the Lotus Notes 8 Standard client, this article provides information on checking the Java Heap size and adjusting it to half of your system RAM in attempt to get the Lotus Notes 8.x Standard client to run faster.  I've had to exercise t…
    Notes Document Link used by IBM Notes is a link file which aids in the sharing of links to documents in email and webpages. The posts describe the importance and steps to create a Lotus Notes NDL file in brief.
    It is a freely distributed piece of software for such tasks as photo retouching, image composition and image authoring. It works on many operating systems, in many languages.
    Migrating to Microsoft Office 365 is becoming increasingly popular for organizations both large and small. If you have made the leap to Microsoft’s cloud platform, you know that you will need to create a corporate email signature for your Office 365…

    760 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    12 Experts available now in Live!

    Get 1:1 Help Now