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Internal Pages of Information Store may be corrupted

I am not sure how, but I believe my exchange service is corrupted, specifically the information store. I have looked at the application log, and that is loaded with errors and warnings (many duplicates). The exchange service is becoming unavailable a couple times a day, and a simple restart will temporarily fix the problem. I think there is some way to use the install disk to "reset" the exchange piece that is corrupted.

Thanks

SOLUTION

troyhmcse

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Exchange_Admin

Of course it would help if you would post the errors you are seeing.
Post the event id's WITH the description.

If in fact you have some corruption in the actual Exchange database, re-installing Exchange will not correct that problem.

Murat Raymond

Are you sure that your exchange is not beeing used as an open Relay?

Use this link and make sure: http://support.microsoft.com/default.aspx?kbid=324958&product=sbserv2003

vico1

Jeffrey Kane - TechSoEasy

You can certainly reinstall Exchange (http://support.microsoft.com/kb/320202) but I too would ask what the exact messages you are getting before recommending such a move.

Jeff
TechSoEasy

Trikewtk

ASKER

I made the changes in the open relay link. I made the changes on the 22nd
I am still having to restart exchange services often. Here are the top 5 event IDs and Desc I have seen. They are in order of occurance in Event App Log

9175 - The MAPI call 'OpenMsgStore' failed with the following error:
The attempt to log on to the Microsoft Exchange Server computer has failed.
The MAPI provider failed. Microsoft Exchange Server Information Store
ID no: 8004011d-0512-00000000

1115 - Error 0xfffffbbe returned from closing database table, called from function
JTAB_BASE::EcCloseTable on table ReplidMap.

8197 - Error initializing session for virtual machine XXXXX. The error number is 0x8004011d. Make sure Microsoft Exchange Store is running.

7010 - This is an SMTP protocol log for virtual server ID 1, connection #2. The client at "70.129.97.195" sent a "xexch50" command, and the SMTP server responded with "504 Need to authenticate first ". The full command sent was "xexch50 2248 2". This will probably cause the connection to fail.

1159 - Database error 0xfffffbbe occurred in function JTAB_BASE::EcRetrieveColumnByPtagId while accessing the database "XXXXXXXXXXXXXXXXXXX".

SOLUTION

Murat Raymond

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Trikewtk

ASKER

can you walk me through the re install process. do i put the original disk in the boot machine, or put disk in while machine is running?

ASKER CERTIFIED SOLUTION

Murat Raymond

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Trikewtk

ASKER

that is another issue. My scheduled backup has not been working properly. Talk about a can of worms. Can you walk me through the mailboxes backup?

SOLUTION

Murat Raymond

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Trikewtk

ASKER

I am not able to extract client mailboxes. Here is the error I'm getting.
Error opening message store (MSEMS). Verify that the Microsoft Exchange Information Store service is running and that you have the correct permissions to log on. (0x8004011d)

Can you help me verify the correct permissions piece of the error?

SOLUTION

Jeffrey Kane - TechSoEasy

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