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office hanging on citrix boxes

Gareth McKee
Gareth McKee asked
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Last Modified: 2012-08-14
Hi All,

Getting lots of errors from Office on my citrix boxes, any ideas?


Office 2003 SP2


Event Type:      Error
Event Source:      Microsoft Office 11
Event Category:      None
Event ID:      1000
Date:            20/03/2006
Time:            08:19:28
User:            N/A
Computer:      CITRIX-LEMON
Description:
Faulting application excel.exe, version 11.0.6560.0, stamp 4296b6f2, faulting module sgxladdin.dll, version 1.0.0.11, stamp 411b5942, debug? 0, fault address 0x0001048f.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 00 70 00 70 00 6c 00   A.p.p.l.
0008: 69 00 63 00 61 00 74 00   i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00   i.o.n. .
0018: 46 00 61 00 69 00 6c 00   F.a.i.l.
0020: 75 00 72 00 65 00 20 00   u.r.e. .
0028: 20 00 65 00 78 00 63 00    .e.x.c.
0030: 65 00 6c 00 2e 00 65 00   e.l...e.
0038: 78 00 65 00 20 00 31 00   x.e. .1.
0040: 31 00 2e 00 30 00 2e 00   1...0...
0048: 36 00 35 00 36 00 30 00   6.5.6.0.
0050: 2e 00 30 00 20 00 34 00   ..0. .4.
0058: 32 00 39 00 36 00 62 00   2.9.6.b.
0060: 36 00 66 00 32 00 20 00   6.f.2. .
0068: 69 00 6e 00 20 00 73 00   i.n. .s.
0070: 67 00 78 00 6c 00 61 00   g.x.l.a.
0078: 64 00 64 00 69 00 6e 00   d.d.i.n.
0080: 2e 00 64 00 6c 00 6c 00   ..d.l.l.
0088: 20 00 31 00 2e 00 30 00    .1...0.
0090: 2e 00 30 00 2e 00 31 00   ..0...1.
0098: 31 00 20 00 34 00 31 00   1. .4.1.
00a0: 31 00 62 00 35 00 39 00   1.b.5.9.
00a8: 34 00 32 00 20 00 66 00   4.2. .f.
00b0: 44 00 65 00 62 00 75 00   D.e.b.u.
00b8: 67 00 20 00 30 00 20 00   g. .0. .
00c0: 61 00 74 00 20 00 6f 00   a.t. .o.
00c8: 66 00 66 00 73 00 65 00   f.f.s.e.
00d0: 74 00 20 00 30 00 30 00   t. .0.0.
00d8: 30 00 31 00 30 00 34 00   0.1.0.4.
00e0: 38 00 66 00 0d 00 0a 00   8.f.....



TIA
Gareth
Comment
Watch Question

Gareth,
1.  What version of Citrix are you running and what Service Packs and Rollups are installed?

2.  What version of Windows are you running and what Service Packs and Hotfixes are installed?
Gareth McKeeCEO/Owner

Author

Commented:
citrix ps3 with mpse300w2k3ro3

windows 2003 sp1

Commented:
0068: 69 00 6e 00 20 00 73 00   i.n. .s.
0070: 67 00 78 00 6c 00 61 00   g.x.l.a.
0078: 64 00 64 00 69 00 6e 00   d.d.i.n.
0080: 2e 00 64 00 6c 00 6c 00   ..d.l.l.

this is pointing to your addins that are installed in excel... try disabling them one by one to see if you can find out which is the culprit.  (or disable all if they aren't needed).
Gareth McKeeCEO/Owner

Author

Commented:
Lost me there mate, I assume there are obviously add ins from Sage. however do not konw how to disable an add in.
can you help?
Got to tools then Add-ins in Excel and uncheck the addins.

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