office hanging on citrix boxes

Hi All,

Getting lots of errors from Office on my citrix boxes, any ideas?


Office 2003 SP2


Event Type:      Error
Event Source:      Microsoft Office 11
Event Category:      None
Event ID:      1000
Date:            20/03/2006
Time:            08:19:28
User:            N/A
Computer:      CITRIX-LEMON
Description:
Faulting application excel.exe, version 11.0.6560.0, stamp 4296b6f2, faulting module sgxladdin.dll, version 1.0.0.11, stamp 411b5942, debug? 0, fault address 0x0001048f.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 00 70 00 70 00 6c 00   A.p.p.l.
0008: 69 00 63 00 61 00 74 00   i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00   i.o.n. .
0018: 46 00 61 00 69 00 6c 00   F.a.i.l.
0020: 75 00 72 00 65 00 20 00   u.r.e. .
0028: 20 00 65 00 78 00 63 00    .e.x.c.
0030: 65 00 6c 00 2e 00 65 00   e.l...e.
0038: 78 00 65 00 20 00 31 00   x.e. .1.
0040: 31 00 2e 00 30 00 2e 00   1...0...
0048: 36 00 35 00 36 00 30 00   6.5.6.0.
0050: 2e 00 30 00 20 00 34 00   ..0. .4.
0058: 32 00 39 00 36 00 62 00   2.9.6.b.
0060: 36 00 66 00 32 00 20 00   6.f.2. .
0068: 69 00 6e 00 20 00 73 00   i.n. .s.
0070: 67 00 78 00 6c 00 61 00   g.x.l.a.
0078: 64 00 64 00 69 00 6e 00   d.d.i.n.
0080: 2e 00 64 00 6c 00 6c 00   ..d.l.l.
0088: 20 00 31 00 2e 00 30 00    .1...0.
0090: 2e 00 30 00 2e 00 31 00   ..0...1.
0098: 31 00 20 00 34 00 31 00   1. .4.1.
00a0: 31 00 62 00 35 00 39 00   1.b.5.9.
00a8: 34 00 32 00 20 00 66 00   4.2. .f.
00b0: 44 00 65 00 62 00 75 00   D.e.b.u.
00b8: 67 00 20 00 30 00 20 00   g. .0. .
00c0: 61 00 74 00 20 00 6f 00   a.t. .o.
00c8: 66 00 66 00 73 00 65 00   f.f.s.e.
00d0: 74 00 20 00 30 00 30 00   t. .0.0.
00d8: 30 00 31 00 30 00 34 00   0.1.0.4.
00e0: 38 00 66 00 0d 00 0a 00   8.f.....



TIA
Gareth
Gareth McKeeCEO/OwnerAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

tolsonkraCommented:
Gareth,
1.  What version of Citrix are you running and what Service Packs and Rollups are installed?

2.  What version of Windows are you running and what Service Packs and Hotfixes are installed?
Gareth McKeeCEO/OwnerAuthor Commented:
citrix ps3 with mpse300w2k3ro3

windows 2003 sp1
mgcITCommented:
0068: 69 00 6e 00 20 00 73 00   i.n. .s.
0070: 67 00 78 00 6c 00 61 00   g.x.l.a.
0078: 64 00 64 00 69 00 6e 00   d.d.i.n.
0080: 2e 00 64 00 6c 00 6c 00   ..d.l.l.

this is pointing to your addins that are installed in excel... try disabling them one by one to see if you can find out which is the culprit.  (or disable all if they aren't needed).
Gareth McKeeCEO/OwnerAuthor Commented:
Lost me there mate, I assume there are obviously add ins from Sage. however do not konw how to disable an add in.
can you help?
tolsonkraCommented:
Got to tools then Add-ins in Excel and uncheck the addins.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Citrix

From novice to tech pro — start learning today.