• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 567
  • Last Modified:

Blue Screen Of Death Problem, Multiple_IRP_Complete_Requests

The system has windows xp pro sp2 on it, Symantec Antivirus Corp Ed 10, and plenty of software programs on it, and its a laptop that a user connects to the Windows 2003 network.

I can login but after a few seconds I get a few send error report pop up boxes than the blue screen.

I tried doing the windows xp-install-repair option but I still get the same problem.

Is there any expert that has dealt with this problem?
  • 5
  • 3
1 Solution
Faulty RAM
Upgrade Norton AV      

The crash may be caused by faulty ram or device driver error. The system event log and the minidump has the most useful diagnostic information. When Windows crashes with blue screen, it writes a system event 1001 or 1003 and a minidump to the folder \windows\minidump. Check system event 1001 and 1003 and it has the detail of the blue screen.

Event ID: 1001
Source: Save Dump
The computer has rebooted from a bugcheck.The bugcheck was : 0xc000000a (0xe1270188, 0x00000002, 0x00000000, 0x804032100).
Microsoft Windows..... A dump was saved in: .......

Event Source: System Error
Event Category: (102)
Event ID: 1003
Error code 1000007f, parameter1 0000000d, parameter2 00000000, parameter3 00000000, parameter4 00000000

Control Panel -> Adminstrative Tools -> Event Viewer -> System -> Event 1001/1003. Copy the content and paste it back here

Zip 5 to 6 minidumps to a zip file and attach it at any webspace. I will study the dump and find out the culprit. If you can't provide the minidumps, run memtest to stress test the ram. Make sure that your windows is not infected with spyware, adware adn chkdsk /r.

Get public webspace
Use a free service like rapidshare to attach the minidumps and post the url of the mimidumps at this thread.
clcurriAuthor Commented:
Hi, I'm in safe mode with networking and I do have an internet connection. I cannot view the event viewer, I get an error message saying "the interface is unknown" it may be becasue I'm in safe mode.

Also where do you want me to send the minidumps?
clcurriAuthor Commented:
sorry didn't check that last link until now
Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

All of your minidumps are crashed with the same symptom. Your version of  Norton AV is unstable. Upgrade Norton AV to latest patch.

Mini032006_01.dmp BugCheck 44, {80561964, d62, 0, 0}
Probably caused by : Fs_Rec.SYS ( Fs_Rec!CdfsRecFsControl+3f )
clcurriAuthor Commented:
Thanks for examining my files, what program did you use to read the files?

 I tried to read the files with notepad, wordpad, and word and got garbled text.

I also tried to uninstall symantec antivirus to no avail so I wiped  the system and I am starting fresh, but its good to know which program caused all the havoc.

Symantec products seem to be very unstable in my networking environment. Is there a number one antivirus solution to use in a Windows 2003 networking environment? I was thinking Mcafee but I'm not totally sure. What do you think?

Thanks again for all your help.
I use Microsoft Windbg to format the minidump.

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

  • 5
  • 3
Tackle projects and never again get stuck behind a technical roadblock.
Join Now