gregberry
asked on
Error in Excel - Virus scanner has detected a problem with file
Hello:
I am getting the following error when trying to open any Excel files on a WinXP Pro SP2 w/ Office 2003 SBE:
the file cannot be opened because your virus scanner has detected a problem with the file
These same files open fine on other computers, the problem seems to be limited to this one PC.
Here is what I've tried:
First did a system restore to a date prior to when the problem started
Uninstalled, Reinstalled Office
Uninstalled Office, Uninstalled Symantec AntiVirus (Corporate Edition Client)
Reinstalled Office (did not reinstall SAV) - same issue
The PC is clear of viruses and spyware.
I have already found the MS KB article, but it wasn't of any help.
We are also getting the following errors in Word (problem occurred at the same time):
"The file Normal.dot already exists. Do you want to replace the existing file?"
and
"The file file.doc is not available" - file.doc name of test file
I've tried what I've found in ExpertsExchange Question ID 20893134, but nothing worked:
https://www.experts-exchange.com/questions/20893134/The-file-Normal-dot-already-exists-Word-2003-issues.html?qid=20893134
Any info on either or both would be greatly appreciated.
Thank you,
Greg
I am getting the following error when trying to open any Excel files on a WinXP Pro SP2 w/ Office 2003 SBE:
the file cannot be opened because your virus scanner has detected a problem with the file
These same files open fine on other computers, the problem seems to be limited to this one PC.
Here is what I've tried:
First did a system restore to a date prior to when the problem started
Uninstalled, Reinstalled Office
Uninstalled Office, Uninstalled Symantec AntiVirus (Corporate Edition Client)
Reinstalled Office (did not reinstall SAV) - same issue
The PC is clear of viruses and spyware.
I have already found the MS KB article, but it wasn't of any help.
We are also getting the following errors in Word (problem occurred at the same time):
"The file Normal.dot already exists. Do you want to replace the existing file?"
and
"The file file.doc is not available" - file.doc name of test file
I've tried what I've found in ExpertsExchange Question ID 20893134, but nothing worked:
https://www.experts-exchange.com/questions/20893134/The-file-Normal-dot-already-exists-Word-2003-issues.html?qid=20893134
Any info on either or both would be greatly appreciated.
Thank you,
Greg
Hello gregberry,
couldn't it be the AV addin for the office apps that's playing up? this could be related to
source: http://office.microsoft.com/en-us/assistance/HA011514521033.aspx
hope this helps a bit
bruintje
couldn't it be the AV addin for the office apps that's playing up? this could be related to
source: http://office.microsoft.com/en-us/assistance/HA011514521033.aspx
hope this helps a bit
bruintje
ASKER
I uninstalled Office 2k3 and installed Office XP as a temporary measure, it worked fine. I then did a complete format / reinstall. Everything is fine now. Thank you.
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Also, if you are getting "The file Normal.dot already exists. Do you want to replace the existing file?" that sounds like a macro virus to me. I could be wrong though.