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Error in Excel - Virus scanner has detected a problem with file

Hello:

I am getting the following error when trying to open any Excel files on a WinXP Pro SP2 w/ Office 2003 SBE:
the file cannot be opened because your virus scanner has detected a problem with the file

These same files open fine on other computers, the problem seems to be limited to this one PC.

Here is what I've tried:
First did a system restore to a date prior to when the problem started
Uninstalled, Reinstalled Office
Uninstalled Office, Uninstalled Symantec AntiVirus (Corporate Edition Client)
Reinstalled Office (did not reinstall SAV) - same issue

The PC is clear of viruses and spyware.  

I have already found the MS KB article, but it wasn't of any help.

We are also getting the following errors in Word (problem occurred at the same time):
"The file Normal.dot already exists.  Do you want to replace the existing file?"  
and
"The file file.doc is not available" - file.doc name of test file

I've tried what I've found in ExpertsExchange Question ID 20893134, but nothing worked:
http://www.experts-exchange.com/Applications/MS_Office/Word/Q_20893134.html?qid=20893134

Any info on either or both would be greatly appreciated.

Thank you,
Greg
0
gregberry
Asked:
gregberry
1 Solution
 
mark_atxCommented:
Re-save the file on another PC to a new filename and try again.

Also, if you are getting "The file Normal.dot already exists.  Do you want to replace the existing file?" that sounds like a macro virus to me. I could be wrong though.
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bruintjeCommented:
Hello gregberry,

couldn't it be the AV addin for the office apps that's playing up? this could be related to
source: http://office.microsoft.com/en-us/assistance/HA011514521033.aspx

hope this helps a bit
bruintje
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gregberryAuthor Commented:
I uninstalled Office 2k3 and installed Office XP as a temporary measure, it worked fine.  I then did a complete format / reinstall.  Everything is fine now. Thank you.
0
 
GranModCommented:
PAQed with points refunded (500)

GranMod
Community Support Moderator
0

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