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Not able to view calender of scheduled resource conference room

jballiet3
jballiet3 asked
on
Medium Priority
392 Views
Last Modified: 2012-05-05
We have a 2000 Exchange server with end users using Outlook 2000 or Outlook 2003. Nobody in the enterprise is able to view scheduled events in the meeting request forms for the resource calender. It is blocked out and when I put the curser over the blocked out area. It says....

"No free or busy information could be retrieved."

Any ideas on how to allow users to see who has scheduled the resource.
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Expert of the Year 2007
Expert of the Year 2006

Commented:
Is the resource mailbox publishing free busy information? You will have to open it up in Outlook to check.

Simon.

Author

Commented:
I am not sure what you mean. I logged into my laptop as the resource and opened Outlook, shared the calender with all users. logged out, logged back in as myself, scheduled the resource for a block of time, then tried to schedule the resource for the same block of time, I was still not able to see the resources calender.

Any ideas?
Expert of the Year 2007
Expert of the Year 2006

Commented:
You need to open Outlook with the resource as the primary account.
Then open Tools, Options, Calendar Options.
Ensure that in Free Busy Options it is set to publish some data - the default is 2 months.

Simon.

Author

Commented:
It is publishing data. For some reason when I schedule the resource I am able to create multiple schedules at the same time. Exchange is suppose to not allow the scheduling of the resource at the same time.
Expert of the Year 2007
Expert of the Year 2006

Commented:
Has it been configured as a resource in the calendar options?
As you selecting it as a resource in the calendar?
Are you using any of the auto accept scripts?

Simon.

Author

Commented:
Yes it is configured as a resource in calendar options.
Yes I selected it as a resource in calender
I set it up so that it auto accepts meeting requests.
Problem still exists
Expert of the Year 2007
Expert of the Year 2006

Commented:
Back to basics...

Can you see free/busy information for regular users?
Do you have more than one Exchange server?

Has it ever worked?
If you schedule a meeting in the calendar, then leave it for half an hour, what happens then?

Simon.

Author

Commented:
ok I noticed that there are two resources with the same name in our address book. The first resource that is bold and has a little folder icon to the leftof it, does not work. The second resource that is NOT bold and does NOT have a little forlder icon to the left it DOES work. Why do I have two listings in the address  book. But under AD users and computers there is NOT two addresses?

Author

Commented:
Anybody have anymore ideas regarding this issue. I wonder if upgrading to 2003 will resolve these problems.
Expert of the Year 2007
Expert of the Year 2006
Commented:
The folder on the left means that it is a public folder. Public Folders are unable to publish free busy information.
Therefore it sounds like you have a mailbox and a public folder with the same name. Public Folders aren't listed in ADUC under users, which is why you don't see it.

Simon.

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