Treo700w and ActiveSync 4.1 error
I have a treo 700w on a windows xp platform with office 2003. Installed activesync, and it worked great. Had an issue when i tried to sync favorites, so i tried to remove it. Had more issues, so i tried to reinstall it. Now I get a message that says the following:
Combine or Replace
The following information type on your mobile device has items that have not been synchronized with this computer before.
Information Type: All Desktop Services
(options)
combine the items on my device with the items on this computer
replace the items on my device with the items on my computer
do not synchronize this info type at this time
------------------
No matter what I select, it says It cannot syncronize at this time. and Fails... so i do not have any mail or other items on my treo.
I cant select Tools --> options to change anything or try and troubleshoot.
Any ideas?
Combine or Replace
The following information type on your mobile device has items that have not been synchronized with this computer before.
Information Type: All Desktop Services
(options)
combine the items on my device with the items on this computer
replace the items on my device with the items on my computer
do not synchronize this info type at this time
------------------
No matter what I select, it says It cannot syncronize at this time. and Fails... so i do not have any mail or other items on my treo.
I cant select Tools --> options to change anything or try and troubleshoot.
Any ideas?
Mikal613
http://www.microsoft.com/windowsmobile/help/activesync/default.mspx
ASKER
Been there done that. Anyone actually resolve this issue?
I see it posted in various places, but no answer.
Ports are open galore.. it just craps out.
I see it posted in various places, but no answer.
Ports are open galore.. it just craps out.
I am getting the same error message. I have Treo 700w, Officek 2003 and Windows XP Pro. Everything had been working fine since Feb 15th. Today, ActiveSync failed (after no changes - it synched fine at noon, then failed later), so I uninstalled ActiveSync and re-installed it (also soft reset device, etc.). During the new ActiveSync setup, it asked me to setup a new PC - it never gave me an option to use the existing one - so i did. Then I got the message you show above. By the way, I don't sync my email, just everything else. I chose the 2nd option - to replace items on my device - which just gave me the original error message:
"Synchronization cannot be completed successfully. Reconnect your device and try again. If the problem persists, see the Microsoft ActiveSync Troubleshooter in Microsoft ActiveSync Help on your desktop computer."
The troubleshooter re-directs you to his link which was last updated in 2001!
http://support.microsoft.com/default.aspx?scid=%2Fsupport%2Fpocketpc%2Ftshoot%2Factivesync%2Fdefault.asp
Why do messages have to be so cryptic? What exactly are "all Desktop Services"??
Now I have 2 choices:
1. call Palm or Verizon and be told that it's Microsoft's issue.
2. call Microsoft and pay $490 to speak to someone on the other side of the planet.
"Synchronization cannot be completed successfully. Reconnect your device and try again. If the problem persists, see the Microsoft ActiveSync Troubleshooter in Microsoft ActiveSync Help on your desktop computer."
The troubleshooter re-directs you to his link which was last updated in 2001!
http://support.microsoft.com/default.aspx?scid=%2Fsupport%2Fpocketpc%2Ftshoot%2Factivesync%2Fdefault.asp
Why do messages have to be so cryptic? What exactly are "all Desktop Services"??
Now I have 2 choices:
1. call Palm or Verizon and be told that it's Microsoft's issue.
2. call Microsoft and pay $490 to speak to someone on the other side of the planet.
ASKER
In a way, im relieved im not the only one.
If I find a solution, I'll let you know.
If I find a solution, I'll let you know.
Thanks. Same here.
Perhaps it might help to know the last things I did before this error:
A day before this happened, on my PC, I installed UltraMon, a utility to control your desktop when using more than 1 monitor. It's unrelated to the Treo, but perhaps is interfering with ActiveSync...
Several days ago, on my Treo, I have been trying to install the Garmin GPS 10 bluetooth GPS unit and install the maps. I got my Treo to recognize the unit and pull up the app, but I have been unable to load any maps to the Treo. Now, I won't be able to troubleshoot the map issue until this problem is fixed. :-)
Perhaps it might help to know the last things I did before this error:
A day before this happened, on my PC, I installed UltraMon, a utility to control your desktop when using more than 1 monitor. It's unrelated to the Treo, but perhaps is interfering with ActiveSync...
Several days ago, on my Treo, I have been trying to install the Garmin GPS 10 bluetooth GPS unit and install the maps. I got my Treo to recognize the unit and pull up the app, but I have been unable to load any maps to the Treo. Now, I won't be able to troubleshoot the map issue until this problem is fixed. :-)
ASKER
Do your calendar and contacts synchronize ok? What about Notes? My notes won't sync - calendar and contacts work.
ASKER CERTIFIED SOLUTION
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ASKER
Same issue. Its the notes. I'm going to play around with removing all my notes and adding them back when i get a chance. As least I have more ammo on how to attack the issue. I really do not want to do a hard reset just yet... so I'll wait on that. But thank you. This is information i have been looking for. Ill keep you posted if i resolve the notes issue on my end.
ASKER
I even tried deleting all my notes and sync'ing it and it failed. Hopefully there is a fix soon.
Thanks for the points. Sorry it hasn't worked for you either so far.
Best of luck!
Best of luck!