Cannot delete Mitsrow.pif Access is denied. Source file may be in use

I cannot delete winaiva.exe (w32.spybot.worm), or mitsrow.pif and about 20 SFFxxx.tmp files within a shared folder ( or not shared) on my network in safe mode or any mode....   I have been thru the registry per Symantec Instructions to rid myself of this virus and Symantec AV is no longer registering the virus as a virus since I deleted the files from the registry (Only in two areas), however I still need to delete the files from my network.....  Error when deleting the files is ....... Cannot delete mitsrow.pif. Access is Denied. Source file may be in use.   My network consultant has tried various programs such as kill.exe, etc....with no results......

Help

Not sure if this is related because of timing factors, however I have 5- 3Com Switches on this floor and 1-3Com Switch on the 2nd floor.  Every 3 weeks or so, and or sometime every couple of days, the same switch will have a solid orange packet light and most users are calling with the dreading hour glass....I need to unplug the switches in order to get the flow of traffic up and running again....

Help me.....I can't take it anymore!.....Please
Carol31Asked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

RDAdamsCommented:
Try open file lister.  It will allow you to force close files.

http://www.merxsoft.com/free/ofl.htm
0
RDAdamsCommented:
It is really for network administrators but works fine on a standalone computer.  Just read the directions.
0
war1Commented:
Greetings, Carol31 !

Use Killbox or Unlocker in Safe Mode to remove hard to remove file.

Killbox to remove stuborn files
http://www.scancomplete.com/download/killbox/
OR
Unlocker
http://www.majorgeeks.com/download4660.html

If you cannot delete the file, disable it.  Right click on the file and select Properties > Security > Advanced. Uncheck "Inherent from parent" and remove other permissions.  If you are using Windows XP Home, you need to access the Security tab from Safe Mode. If using Windows XP Pro and security tab is not available, go to any folder and select Tools > Folder Options > View. Uncheck "Use simple file sharing".

Best wishes!
0
Cloud Class® Course: Microsoft Exchange Server

The MCTS: Microsoft Exchange Server 2010 certification validates your skills in supporting the maintenance and administration of the Exchange servers in an enterprise environment. Learn everything you need to know with this course.

soundguymikeCommented:
First boot to safe mode by going to start run msconfig in the new window click on the boot.ini tab and put a check next to safeboot. the try to delete from safe mode if that does not work i would suggest using a live cd such a bpe or any of the many linux live cd's that support ntfs and delete it using them
0
sunilcomputerCommented:
Carol31,

w32.spybot.worm and it's components can be Removed using below Symantec Tool :-

http://securityresponse.symantec.com/avcenter/FxBropia.exe      Removal Tool.

Microsoft Windows Defender (Antispyware) is also Recomended for Automatic Spyware Removal.

http://download.microsoft.com/download/e/d/0/ed099d5e-dc60-4740-8747-1c72f053b800/windowsdefender.msi
http://www.microsoft.com/downloads/details.aspx?FamilyID=435bfce7-da2b-4a6a-afa4-f7f14e605a0d&displaylang=en

This is a good option to Prevent Further Spyware Infections (Zone Alarm with Antispyware) :-
http://download.zonelabs.com/bin/free/1043_zl/zapSetup_61_744_000_en.exe
0
Carol31Author Commented:
Answered by own question..Thanks for making me think.  I had taken ownership of the folders assuming all the files were inheriting the same permissions.  As it turns out in order for me to delete each one of the files, and the folders I needed to set permissions on each individual file as well as each individual folder.
0
RDAdamsCommented:
Ask for a point refund.  Good you were able to figure it out.
0
DarthModCommented:
PAQed with points refunded (500)

DarthMod
Community Support Moderator
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Miscellaneous

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.