We help IT Professionals succeed at work.

We've partnered with Certified Experts, Carl Webster and Richard Faulkner, to bring you two Citrix podcasts. Learn about 2020 trends and get answers to your biggest Citrix questions!Listen Now

x

Cannot delete Mitsrow.pif Access is denied. Source file may be in use

Carol31
Carol31 asked
on
Medium Priority
457 Views
Last Modified: 2007-11-27
I cannot delete winaiva.exe (w32.spybot.worm), or mitsrow.pif and about 20 SFFxxx.tmp files within a shared folder ( or not shared) on my network in safe mode or any mode....   I have been thru the registry per Symantec Instructions to rid myself of this virus and Symantec AV is no longer registering the virus as a virus since I deleted the files from the registry (Only in two areas), however I still need to delete the files from my network.....  Error when deleting the files is ....... Cannot delete mitsrow.pif. Access is Denied. Source file may be in use.   My network consultant has tried various programs such as kill.exe, etc....with no results......

Help

Not sure if this is related because of timing factors, however I have 5- 3Com Switches on this floor and 1-3Com Switch on the 2nd floor.  Every 3 weeks or so, and or sometime every couple of days, the same switch will have a solid orange packet light and most users are calling with the dreading hour glass....I need to unplug the switches in order to get the flow of traffic up and running again....

Help me.....I can't take it anymore!.....Please
Comment
Watch Question

Commented:
Try open file lister.  It will allow you to force close files.

http://www.merxsoft.com/free/ofl.htm

Commented:
It is really for network administrators but works fine on a standalone computer.  Just read the directions.
CERTIFIED EXPERT
Top Expert 2008

Commented:
Greetings, Carol31 !

Use Killbox or Unlocker in Safe Mode to remove hard to remove file.

Killbox to remove stuborn files
http://www.scancomplete.com/download/killbox/
OR
Unlocker
http://www.majorgeeks.com/download4660.html

If you cannot delete the file, disable it.  Right click on the file and select Properties > Security > Advanced. Uncheck "Inherent from parent" and remove other permissions.  If you are using Windows XP Home, you need to access the Security tab from Safe Mode. If using Windows XP Pro and security tab is not available, go to any folder and select Tools > Folder Options > View. Uncheck "Use simple file sharing".

Best wishes!
First boot to safe mode by going to start run msconfig in the new window click on the boot.ini tab and put a check next to safeboot. the try to delete from safe mode if that does not work i would suggest using a live cd such a bpe or any of the many linux live cd's that support ntfs and delete it using them
Carol31,

w32.spybot.worm and it's components can be Removed using below Symantec Tool :-

http://securityresponse.symantec.com/avcenter/FxBropia.exe      Removal Tool.

Microsoft Windows Defender (Antispyware) is also Recomended for Automatic Spyware Removal.

http://download.microsoft.com/download/e/d/0/ed099d5e-dc60-4740-8747-1c72f053b800/windowsdefender.msi
http://www.microsoft.com/downloads/details.aspx?FamilyID=435bfce7-da2b-4a6a-afa4-f7f14e605a0d&displaylang=en

This is a good option to Prevent Further Spyware Infections (Zone Alarm with Antispyware) :-
http://download.zonelabs.com/bin/free/1043_zl/zapSetup_61_744_000_en.exe

Author

Commented:
Answered by own question..Thanks for making me think.  I had taken ownership of the folders assuming all the files were inheriting the same permissions.  As it turns out in order for me to delete each one of the files, and the folders I needed to set permissions on each individual file as well as each individual folder.

Commented:
Ask for a point refund.  Good you were able to figure it out.
Commented:
PAQed with points refunded (500)

DarthMod
Community Support Moderator

Not the solution you were looking for? Getting a personalized solution is easy.

Ask the Experts
Access more of Experts Exchange with a free account
Thanks for using Experts Exchange.

Create a free account to continue.

Limited access with a free account allows you to:

  • View three pieces of content (articles, solutions, posts, and videos)
  • Ask the experts questions (counted toward content limit)
  • Customize your dashboard and profile

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.