We help IT Professionals succeed at work.

We've partnered with Certified Experts, Carl Webster and Richard Faulkner, to bring you two Citrix podcasts. Learn about 2020 trends and get answers to your biggest Citrix questions!Listen Now


Exchange Backup error:  The backup has been stopped because it was halted by the client or the connection with the client failed. --Why did this happen?

Medium Priority
Last Modified: 2009-12-16
Hi.  I noticed this error in the event logs:

Information Store (332) 959785e6-dfc2-4f4c-9768-53cd165e7d1c: The backup has been stopped because it was halted by the client or the connection with the client failed.

I use the standard backup utility on the exchange server, and backup to a tape drive.  What could be causing this?


Watch Question

Not sure if this is relevant....
If you can, try using the NTBackup utility to back-up the IS to local disk.  If you do that, and have success, then you know that there may be an issue with trying to write the data to the drive.  (Make sure you have plenty of space).

Personally, if this is the case, I would run the head cleaning tape through the tape drive and try running the backup with a fresh tape.  This does not guarantee anything, but might help.

On the flipside, if it's a database problem, it may be time to run a check against the database

Not the solution you were looking for? Getting a personalized solution is easy.

Ask the Experts
Access more of Experts Exchange with a free account
Thanks for using Experts Exchange.

Create a free account to continue.

Limited access with a free account allows you to:

  • View three pieces of content (articles, solutions, posts, and videos)
  • Ask the experts questions (counted toward content limit)
  • Customize your dashboard and profile

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.


Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.