American Megatrends (AMI) PERC2/DC user's guide

Hello
I have a Dell PowerEdge 2400 server that has a American Megatrends (AMI) PERC2/DC SCSI RAID controller.
It's been working fine but lately some light on it have been flashing red (the ones labeled D6 and D8.) and the Gen FLT light at the front of the server is orange.
I'd like to get the user's guide for this card so that I can look at these issues and see why they are caused.. can you help me?
eggster34Asked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

jamietonerCommented:
what is the status of the battery on the controller? Also check the esm logs and that should give you a reason to why the fault indicator on the front of the system is on.
eggster34Author Commented:
what are esm logs? where can I find the manual for this device?
Duncan MeyersCommented:
The easiest thing to do is to download Array Manager from Dell's website: http://support.dell.com/support/downloads/type.aspx?c=us&l=en&s=gen&SystemID=PWE_PNT_P03_2400&os=WNT5&osl=en&deviceid=745

The link I've provided is for the Windows 2000 version. If you're runnign a different OS, then you should be able to backtrack from there and find what you need. Array Manager will let you interrogate the PERC controller and will (hopefully) point you in the right direction.

The other tool to look for is log2txt.exe - download here: http://home.comcast.net/~megacyberdude/esmlog27.zip , create a DOS boot disc and run it. You can then read the Electronic Server Management Logs which will tell you the error that is causing the orange light on the front panel.

I'd go with log2txt first as it may not be the PERC controller that is causing the issue. If you like, you can post the ESM logs here.
Big Business Goals? Which KPIs Will Help You

The most successful MSPs rely on metrics – known as key performance indicators (KPIs) – for making informed decisions that help their businesses thrive, rather than just survive. This eBook provides an overview of the most important KPIs used by top MSPs.

Duncan MeyersCommented:
Ooops! I really should proof-read stuff before I hit "Submit" :-)

Go with log2txt first then Array Manager if nothing obvious shows up in the ESM logs.
jamietonerCommented:
here's a link to dells user guide for the perc http://support.dell.com/support/edocs/storage/RAID/66JVW/index.htm, you can check the esm logs through, dset or dell openmanage server administrator. The esm (embedded server managmnet) is made up of many sensors on the system that monitor hardware. Just go to one of these 2 programs and check the hardware logs. If these arent installed server administartor can be downloaded from dells website (http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R108443&SystemID=PWE_PNT_P03_2400&os=WNT5&osl=en&deviceid=2331&devlib=0&typecnt=1&vercnt=19&formatcnt=2&fileid=143370). Dset has to be sent to you from dell. If you dont want to install these programs or arent running windows another way to check logs is Log2txt which is run from a floppy. Heres a link to get the log2txt utility (http://delltalk.us.dell.com/supportforums/board/message?board.id=pes_othersft&message.id=1916) once you've created the floppy boot to it and run log2txt.exe and it will pull the esm logs and save them to log2txt.txt on the floppy, those logs will explain why the fault indicator is on.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
eggster34Author Commented:
mmm
openmanage is asking for a user and pass
what should I enter?

Duncan MeyersCommented:
Windows local administrator and password
Duncan MeyersCommented:
BTW - you must be using Server Administrator, which should let you look at the ESM logs (depending on how old the version you have is) , but isn't much help for looking at the array configuration and status. For that you need Array Mangler.
jamietonerCommented:
the username and password are the same as the user account your logged in to.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Storage

From novice to tech pro — start learning today.