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HTTP Status 500

I am attempting to view a link on American Express's web site. Everything else on the site works fine but the link. When I click on it, I get a HTTP Status 500 error message. The description is "The server encountered an internal error () that prevented it from fulfilling this request."

The exception is rather long, but the first lineis javax.servlet.ServletException: javax.servlet.jsp.JspException: Exception thrown in body

I called American Express and they said that it was not their issue, but rather a problem with the computer. How can I correct this?

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Dennis Maeder

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Dennis Maeder

Assuming the link is a private/secure area, you should contact their tech support with details of the url that triggered the error.
You might email webmaster@americanexpress.com if there isn't an alternative channel.
But these emails are often ignored.
D

war1

Greetings, suzanne2003 !

1. Where is the link that you had trouble? Maybe you can access via on another computer.

2. You may want to clear your cookies and cache files. And try the link again.

3. You can try using another browser, Firefox
http://www.getfirefox.com

Best wishes!

Dennis Maeder

From
http://www.w3.org/Protocols/HTTP/HTRESP.html

Error 4xx, 5xx
The 4xx codes are intended for cases in which the client seems to have erred, and the 5xx codes for the cases in which the server is aware that the server has erred. It is impossible to distinguish these cases in general, so the difference is only informational.

and
Internal Error 500
The server encountered an unexpected condition which prevented it from fulfilling the request.

If your error code was 40x you would have a problem, but...
Clearly the problem is with the server rather than the client.
Changing your browser (great as FF is) will not shake an error 500.
American Express client support was incompetent this time.
Try again - perhaps you will find someone with a little more insight.

D

suzanne2003

ASKER

I will contact American Express again and see if I can get it cleared up. For anyone that is interested here is the information from the error:

HTTP Status 500 -

--------------------------------------------------------------------------------

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

javax.servlet.ServletException: javax.servlet.jsp.JspException: Exception thrown in body
org.apache.jasper.runtime.PageContextImpl.doHandlePageException(PageContextImpl.java:821)
org.apache.jasper.runtime.PageContextImpl.handlePageException(PageContextImpl.java:758)
org.apache.jsp.skyline.templates.mainTemplate_jsp._jspService(mainTemplate_jsp.java:139)
org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:94)
javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:324)
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:292)
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:236)
javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1062)
org.apache.struts.tiles.TilesRequestProcessor.doForward(TilesRequestProcessor.java:263)
org.apache.struts.tiles.TilesRequestProcessor.processTilesDefinition(TilesRequestProcessor.java:239)
getthere.presentation.RequestProcessor.processTilesDefinition(RequestProcessor.java:96)
org.apache.struts.tiles.TilesRequestProcessor.processForwardConfig(TilesRequestProcessor.java:302)
org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:229)
getthere.presentation.RequestProcessor.process(RequestProcessor.java:69)
org.apache.struts.action.ActionServlet.process(ActionServlet.java:1196)
org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:432)
javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1062)
org.apache.struts.tiles.TilesRequestProcessor.doForward(TilesRequestProcessor.java:263)
org.apache.struts.action.RequestProcessor.internalModuleRelativeForward(RequestProcessor.java:1000)
org.apache.struts.tiles.TilesRequestProcessor.internalModuleRelativeForward(TilesRequestProcessor.java:345)
org.apache.struts.action.RequestProcessor.processValidate(RequestProcessor.java:965)
org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:204)
getthere.presentation.RequestProcessor.process(RequestProcessor.java:69)
org.apache.struts.action.ActionServlet.process(ActionServlet.java:1196)
org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:432)
javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
getthere.dispatcher.filter.P3PFilter.doFilter(P3PFilter.java:59)
getthere.dispatcher.filter.SecurityFilter.doFilter(SecurityFilter.java:83)
getthere.dispatcher.filter.OOSFilter.doFilter(OOSFilter.java:65)
getthere.presentation.theme.ThemeFilter.doFilter(ThemeFilter.java:157)
getthere.presentation.theme.ThemeSwitcher.doFilter(ThemeSwitcher.java:66)
getthere.dispatcher.filter.GZIPFilter.doFilter(GZIPFilter.java:69)
getthere.dispatcher.filter.SessionFilter.doFilter(SessionFilter.java:57)
getthere.dispatcher.filter.XSSFilter.doFilter(XSSFilter.java:85)
getthere.dispatcher.filter.RaceRequestMonitor.doFilter(RaceRequestMonitor.java:120)
getthere.dispatcher.filter.SessionInfoFilter.doFilter(SessionInfoFilter.java:64)
getthere.dispatcher.filter.LoginStatisticsFilter.doFilter(LoginStatisticsFilter.java:104)
org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)