We help IT Professionals succeed at work.

1/2 symbol appears as ?

thomasebellamy
on
Medium Priority
378 Views
Last Modified: 2012-05-05
When a user composes an e-mail in Outlook XP using Rich Text and the "1/2"  gets changed by Outlook to the 1/2 symbol, the recipient of the e-mail opens/reads the e-mail it is displaying as "?".  

I tried checking/unchecking "Using Microsoft Office Word 2003 to read Rich Text e-mail messages," but that didn't seem to make a difference?

How can I ensure that the 1/2 symbol is displayed as 1/2?  
Anyone seen this before?
Comment
Watch Question

CERTIFIED EXPERT
Top Expert 2008

Commented:
Greetings, thomasebellamy !

The problem is that Outlook has its own Rich Text format, and other emails clients cannot read some of content.  Try changing the format to Plain Text or HTML, and see if others can read the 1/2 symbol.

Best wishes!

Author

Commented:
Changing the format works and we are all on the same network in one office.  

I was just wondering if there was a way to keep this from happening without users having to change their format from Rich Text.
CERTIFIED EXPERT
Top Expert 2008

Commented:
Outlook Rich Text is not compatible with other email clients rich text format.  Unless the recipient has the same version of Outlook, he/she may not see all the rich text correctly.

Author

Commented:
That makes sense and I did notice that we are on different versions.  Let me try that.

Author

Commented:
I just upgraded both Outlooks to the same version and SP2 and it still shows up as a "?"
Tom,

An incorrect font is being displayed because the recipient is probably viewing a Rich Text Format (RTF) e-mail message inorrectly in Microsoft Office Outlook 2003. The 1/2 mark is not converted automatically by Outlook. That is a function of Microsoft Word. So the recipient likely does not have Word correctly enabled in Outlook. But it's an easy fix to configure Outlook 2003 to use Microsoft Word to view RTF e-mail messages, which it does by default, The recipient may have inadvertently toyed with some of the settings. Here's how to restore them:

It doesn't hurt to close Word first.

1.      Start Outlook 2003.
2.      On the Tools menu, click Options.
3.      Click the Mail Format tab, and then click to select the following check boxes:
•      Use Microsoft Office Word 2003 to edit e-mail messages
•      Use Microsoft Office Word 2003 to view Rich Text e-mail messages
4.      Click OK to close the Options dialog box.

Restart Outlook. That should do it!
Also, under that same window, make sure the "compose in this format" option says HTML and NOT plain text or Rich Text Format, the Outlook defaults. The recipient doesn't have to keep changing between these formats because html IS the default.

Not the solution you were looking for? Getting a personalized solution is easy.

Ask the Experts
Oh, almost forgot: be sure to also check the Outlook Rich Text Format Internet e-mail setting just in case it has also been changed from the default setting:

1.      In Outlook 2003, click Options on the Tools menu.
2.      Click the Mail Format tab
3.      Click Internet Format.
4.      Under Outlook Rich Text Options, be sure it's set to Convert to HTML format.
Access more of Experts Exchange with a free account
Thanks for using Experts Exchange.

Create a free account to continue.

Limited access with a free account allows you to:

  • View three pieces of content (articles, solutions, posts, and videos)
  • Ask the experts questions (counted toward content limit)
  • Customize your dashboard and profile

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.