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Can't install Windows updates

raymm asked
Medium Priority
Last Modified: 2012-05-05
The updates DL, run, then it reports installation failed.  Genuine Advantage Validation Tool KB892130 installs.

Then I get this:

What to do?
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go to windows update click on review your update history which is on the left tab and click on the red x and it will tell you what to do

if there was a problem with the genuine advantage tool
that means you dont have a valid copy of windows and cant update
Manually update your BITS (Background Intelligent Transfer Service) and reboot.

Top Expert 2007
Have you checked here:

Could also be the following factors:(thread from another forum)
1. A security program running background prevents the validation tool from running properly.
2. The WGA engine was not installed or running properly.
take the following steps and see if the issue can be resolved.

Option 1: Disable the security programs temporarily
*The following programs can prevent the validation tool from running properly. I suggest you disable them temporarily to test the issue:
*Norton Security programs
*Panda Antivirus programs
*Web Accelarator programs
*Anti-Spyware programs
If any of the above programs cause the issue, please check if it can be re-configured to accept the WGA ActiveX control. Otherwise, please
temporarily disabled to enable the WGA validation tool. Re-enable them after you complete the troubleshooting steps.

Option 2: Install the WGA engine manually
The WGA engine may have been already installed but is not working properly.
We can use the following steps to reinstall it. This will ensure the engine files be copied and registered properly.
1. Download the ActiveX cab file from the following link and then save it to the Desktop.
Open the downloaded cab file and we will find the following three files:

2. Click "Start", click "Run", type: "%windir%\system32" (without quotations) and press Enter. Copy the GWFSPIDGen.dll and LegitCheckControl.dll files into the opened system32 folder.

3. Click "Start", click "Run", type: "REGSVR32 LegitCheckControl.dll" (without the quotations) and press Enter. We will see a popup message state
this process succeeded.

4. Click "Start", click "Run", type: "inf" (without quotations) and press Enter. Copy the LegitCheckControl.inf file into the opened inf folder.

5. Right click on the copied LegitCheckControl.inf file in the inf folder, and then choose Install. The WGA engine will be installed automatically.

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pegasysIT, System Admin, Development and Stack Development

Put the office CD back into your computer, perform a REPAIR on the installation, then go back to http://officeupdate.microsoft.com and restart the update. This is common when various DLL's and parts of Office are corrupt.



How do you "perform a REPAIR"?


I have done sfc /scannow, is that what you mean by repair?
if you click start>run>appwic.cpl> then click on Office, and click remove/Change    You will get the option to Add components, REPAIR the install, or REMOVE the install. You might need to have the cd in the drive to run the repair.
If you anyone is still having problems with downloading/installing updates using XP, try this http://windowssecrets.com/2007/09/27/03-Stealth-Windows-update-prevents-XP-repair 

after applying this fix, everything started working back to normal.
Thanks prod,

That did the trick for me (I used the reg dll bit)

Sigh.... I am in the middle of rebuilding my pc after hardware failure and loosing all my files and having to fiddle with this is all that I need, God Bless MS :/
good news, glad it helped, knowledge is power!
In every cases like these I just go to microsoft download and download the latest media player. Before you can download the media player you have to validate your copy of XP. When the validation is ready, try again to install the updates. (If i doesn't work, download the media player and install. That would do it...) I would work now.
Microsoft has clarified that this is a known bug, and the automatic genuine validator that comes with Windows Updates must be, in some cases, manually activated with this media player validation.

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