Setting the Paper Size to A4 for a Crystal Report
We have a supplier from the US who writes some Crystal Reports for us.
They insist they always set the printer page size in the reports to A4.
In our office (in the UK) the reports all print ok - we have an HP Color LaserJet 5500 PCL 6.
However in our other UK office the reports do not print ok: on their OKI printer it displays 'Paper Mismatch', their HP 4000-family printer it displays the message 'Load Letter' and then sit there until you press the green Go button a couple of times.
I have opened one of the reports up in Crystal Reports but the page size seems to vary depending on which printer I am pointing at. By default it opens on "Fax" and has page size "letter".
When I change the printer to "HP Color LaserJet 5500 PCL 6" it is still Letter.
When I change the printer to "HP LaserJet 4000 Series PCL6" it is still Letter
but when I change it back to "HP Color LaserJet 5500 PCL 6" it is now A4.
If I open Word and set the printer to "HP Color LaserJet 5500 PCL 6" the page size is A4.
All the trays for our HP printer are set to A4.
How can I tell what the Crystal Report printer page size is set to and can anyone explain what is happening?
They insist they always set the printer page size in the reports to A4.
In our office (in the UK) the reports all print ok - we have an HP Color LaserJet 5500 PCL 6.
However in our other UK office the reports do not print ok: on their OKI printer it displays 'Paper Mismatch', their HP 4000-family printer it displays the message 'Load Letter' and then sit there until you press the green Go button a couple of times.
I have opened one of the reports up in Crystal Reports but the page size seems to vary depending on which printer I am pointing at. By default it opens on "Fax" and has page size "letter".
When I change the printer to "HP Color LaserJet 5500 PCL 6" it is still Letter.
When I change the printer to "HP LaserJet 4000 Series PCL6" it is still Letter
but when I change it back to "HP Color LaserJet 5500 PCL 6" it is now A4.
If I open Word and set the printer to "HP Color LaserJet 5500 PCL 6" the page size is A4.
All the trays for our HP printer are set to A4.
How can I tell what the Crystal Report printer page size is set to and can anyone explain what is happening?
ASKER
This is a long document, but it appears to be saying that when writing a report you should not use page size A4 or letter but hard-code a specific page size for each report. Is that how you read it?
Not sure what you mean by hard-code it.
Generally, you should setup the printer as you create a report.
Use the printer setup to select the printer and paper size.
Make them the default
Then create the report. The report will automatically set itself up to use the default printer and paper size.
mlmcc
Generally, you should setup the printer as you create a report.
Use the printer setup to select the printer and paper size.
Make them the default
Then create the report. The report will automatically set itself up to use the default printer and paper size.
mlmcc
ASKER
Sorry I haven't got back to this recently.
Are you saying make the setting you want for the report the default settings for the printer at the time the report is created, then the report will use those settings (e.g. Page Size A4) for any other printer that prints the report?
Are you saying make the setting you want for the report the default settings for the printer at the time the report is created, then the report will use those settings (e.g. Page Size A4) for any other printer that prints the report?
ASKER CERTIFIED SOLUTION
membership
Create a free account to see this answer
Signing up is free and takes 30 seconds. No credit card required.
Glad i could help
mlmcc
mlmcc
There are 2 solutions
1. Have your developer provide you with reports that use the appropriate printer driver for your clients..
ie. They will provide one that is built and saved against the HP Color LaserJet 5500 PCL 6 for all users that have a HP Color LaserJet 5500 PCL 6 as the default printer.
They will provide one that they change the printer on and save it to use the OKI printer same for the HP 4000.
2. Use the same printer driver at all locations.
Look at this link for how Crystal is dependent on the printer driver. (It is for earlier version of Crystal but it is still applicable).
http://support.businessobjects.com/communityCS/TechnicalPapers/scrprinterdependency.pdf.asp
mlmcc