We have a supplier from the US who writes some Crystal Reports for us.
They insist they always set the printer page size in the reports to A4.
In our office (in the UK) the reports all print ok - we have an HP Color LaserJet 5500 PCL 6.
However in our other UK office the reports do not print ok: on their OKI printer it displays 'Paper Mismatch', their HP 4000-family printer it displays the message 'Load Letter' and then sit there until you press the green Go button a couple of times.
I have opened one of the reports up in Crystal Reports but the page size seems to vary depending on which printer I am pointing at. By default it opens on "Fax" and has page size "letter".
When I change the printer to "HP Color LaserJet 5500 PCL 6" it is still Letter.
When I change the printer to "HP LaserJet 4000 Series PCL6" it is still Letter
but when I change it back to "HP Color LaserJet 5500 PCL 6" it is now A4.
If I open Word and set the printer to "HP Color LaserJet 5500 PCL 6" the page size is A4.
All the trays for our HP printer are set to A4.
How can I tell what the Crystal Report printer page size is set to and can anyone explain what is happening?