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Missing Insert as Hyperlink in Outlook 2003

I have a new user which just got a new laptop running xp pro sp2. The user also has Outlook 2003. WHen the user starts a new message and wants to insert a hyperlink to a document he clicks on Insert, File, browses to his file and highlights it. Then he clicks on the drop down arrow of the insert button but only sees Insert, Insert as text, and Insert as Attachmnet. He does not have the option of Insert as Hyperlink. Does anyone know how to activate that for him?

Thanks,

war1

Greetings, regosnell !

http://groups.google.com/group/microsoft.public.outlook/browse_thread/thread/d9f4154dd519f9ab/227cc9054d0e9344%23227cc9054d0e9344

In Outlook, go to Tools > Options > Security. The Security Content Zone should be
set to Internet, not Restricted Sites.

Best wishes!

regosnell

ASKER

war1, thanks for replying. Unfortunately that doesn't change the availability of the option attach as hyperlink. All of our outlook 2003 installs are set with restricted sites and that doesn't effect whether then can add a hyperlink to a document on their netowkr drives except for one user.

ASKER CERTIFIED SOLUTION

David Lee

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war1

regosnell,

If you change, if you set the Security Content Zone to Internet, will the one user be able to see Insert Hyperlink option? This is a known problem with Outlook.

Or you can create a new Outlook profile for the one user, as he/she is the only one having the problem.

regosnell

ASKER

BlueDevilFan,

Thanks so much. That was exactly it.

David Lee

You're welcome.

bonbon1

Just a comment, you mentioned that the insert hyperlink is only available in Rich Text, I think you meant HTML, as it does not appear in Rich Text. I know you meant it that way, but it read backwards and I wanted to clarify as I have had a similar issue and setting it to HTML creates the insert hyperlink option, but then I followed your instructions to change the security settings and I am not testing that it will hold, as our issue was it kept reverting back to Rich Text. This may be set in our global policies then if your suggestion doesn't work.

Thanks

regosnell

ASKER

We set ours there as well.

David Lee

Hi, bonbon1.

"you mentioned that the insert hyperlink is only available in Rich Text, I think you meant HTML"
No, I meant Rich Text. Keep in mind that we aren't talking about inserting a hyperlink, we're talking about inserting a file as a hyperlink. Here are screen shots to illustrate what I'm talking about.
ScreenShot008.jpg
ScreenShot009.jpg

bonbon1

Strange it only works for us in HTML mode. And we verified the fix worked with our user. I will have to find out if the user uses it from this perspective.

David Lee

On those computers is Outlook set to use Word as the editor?

bonbon1

no, not in the mail format tab, the boxes are 'unchecked'

David Lee

All patches and service packs applied?

bonbon1

yes

David Lee

Then I'm at a loss to explain it. I just checked on 2007 and it behaves just like I described for 2003. When I use Rich-Text the option is there. When I use HTML it's not.