Visio 2000 crash on brand new Dell

Have a user who's Visio will crash/exit whenever he opens a template. I have scoured the web for patches and upgrades and come up empty handed. Now I'm here and I'll get the right answert for sure I hope. 300 Points up for grabs!
George0433Asked:
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RDAdamsCommented:
What OS and memory etc might help also.
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George0433Author Commented:
Windows XP service pack 2, 2gb RAM, Office 2000 (word, exel, access, and powerpoint) Outlook 2003, all fully updated according to MS office updates website.
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RDAdamsCommented:
Is the template a commercial one or home made etc?
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George0433Author Commented:
A default template, or even if he tries to open a project already saved to the network share
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RDAdamsCommented:
I suppose it is possible the Version will not work on XP.  I have never tried mine with XP as the os.

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George0433Author Commented:
works on several other XP machines in the office...
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RDAdamsCommented:
Are you using the Dell installed OS or did you wipe it clean and start from scratch?
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RDAdamsCommented:
Are the other computers Dell also?
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RDAdamsCommented:
Have you tried reinstalling the program?
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George0433Author Commented:
Dell, fresh out of the box. I have installed Symantec AV 10, and the Office applications mentioned before.
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RDAdamsCommented:
Is the user able to create a drawing from scratch?
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George0433Author Commented:
have reinstalled, patched, updated and still the same.

Gets the same result whether making a new drawing, or opening an existing

some of the other PC's are dells, they are different however.
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RDAdamsCommented:
Have you tried running the Dell diagnostics to ensure the system is ok?  Possible memory issue etc?
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George0433Author Commented:
hmm, nope. Would I find that on the restore disk?
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RDAdamsCommented:
No, they used to include it on a second CD, now you need to download it from the website.  Or since it is new you could call Dell support directly and have them send a tech.  They will probably walk you through 20 steps first.
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George0433Author Commented:
thanks, will try that and let you know.
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PlanoiteCommented:
Two things..  May seem completely unrelated to your issue but trust me... it's not..


Check your PRINTER DRIVER first.  If you don't have a printer installed, install one and make it default.  Visio is very much linked to the printer driver.  It's called the WYSIWYG system.  What you see is what you get.  If it can't render itself with the printer driver, it will sometimes crash.  I'd install a basic HP4 printer and see if that works.

Check your video driver last.  Make sure your resolution is an 800x600 minimum.  1024x768 is always best.

Let me know.
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George0433Author Commented:
split the points for effort, user crashed the whole damn box so I guess we'll never know...
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