George0433
asked on
Visio 2000 crash on brand new Dell
Have a user who's Visio will crash/exit whenever he opens a template. I have scoured the web for patches and upgrades and come up empty handed. Now I'm here and I'll get the right answert for sure I hope. 300 Points up for grabs!
RDAdams
What OS and memory etc might help also.
ASKER
Windows XP service pack 2, 2gb RAM, Office 2000 (word, exel, access, and powerpoint) Outlook 2003, all fully updated according to MS office updates website.
Is the template a commercial one or home made etc?
ASKER
A default template, or even if he tries to open a project already saved to the network share
I suppose it is possible the Version will not work on XP. I have never tried mine with XP as the os.
ASKER
works on several other XP machines in the office...
Are you using the Dell installed OS or did you wipe it clean and start from scratch?
Are the other computers Dell also?
Have you tried reinstalling the program?
ASKER
Dell, fresh out of the box. I have installed Symantec AV 10, and the Office applications mentioned before.
Is the user able to create a drawing from scratch?
ASKER
have reinstalled, patched, updated and still the same.
Gets the same result whether making a new drawing, or opening an existing
some of the other PC's are dells, they are different however.
Gets the same result whether making a new drawing, or opening an existing
some of the other PC's are dells, they are different however.
Have you tried running the Dell diagnostics to ensure the system is ok? Possible memory issue etc?
ASKER
hmm, nope. Would I find that on the restore disk?
SOLUTION
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ASKER
thanks, will try that and let you know.
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ASKER
split the points for effort, user crashed the whole damn box so I guess we'll never know...