CRM reports Page not found error with web client

Posted on 2006-03-22
Last Modified: 2013-11-24
I have a win2k server with sql and crm 3.0 installed. Everything works perfect except I can not run reports remotly through the web client. I am getting a page can not be displayed when running reports.
I firewall using ISA 2000 and have published the crm webserver and sql server.
Locally it works fine so it appears I have an error in the ISA publishing.
Question by:normkokes
    LVL 1

    Expert Comment

    Even I am having the same problem.

    This is what is happening at my end.

    if i give
    http://IP Address/ReportServer?/PRONTO+SOLUTIONS+LLC_MSCRM/Account+Overview
    its working.

    if i give
    its not working.

    What i would assume is Server is not able to resolve the machine name though it is able to resolve the IP Address.
    Again I would assume that there should be a SRV Record in a DNS to accomplish this.
    Though iam not sure, May be Network admin can help you out.

    I am working on it will let you know if i get something.

    Author Comment

    OK I have found the solution.
    The problem is the URL for the CRMreportserver is specified as a local machine name. Locally the reports work fine however remotly the system is trying to access a machine name that is non accessable.
    If you look at the status bar when attempting to run a report remotly you will notice the URL starts out with http://crmmachine/
    The correct URL should be or something like that.

    The easy fix is to change the following:
    edit the SQLserverurl to specify the internet address.
    next edit the publish.config file which is located in the Microsoft CRM\reports directory. Do a search for the URL server name and replace with the internet address name.

    A reboot is required so the new registry key load but it will work fine after that
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