visio 2003 text quality settings are greyed out for some users but not others.

In Visio 2003 some users have the "Text Quality" options greyed out and for other users they work.  We need to get to this option to turn on anti-aliasing.  It does not matter if the users are administrators or not.  If i log on as a user who has never logged on before the options are available.  We have upgraded office from 2000 to 2003 since other PCs which do not have this problem have office 2003.  It seems like there is a setting that office 2000 left behind that is causing this since the new users do not have any office 2000 settings.  I tried deleting the office files from application data and i tried deleting the registry entries for office under current user.  
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Have you attempted to remove the Office suite entirely and then install 2003 clean?
jsmithpAuthor Commented:
Yes I uninstalled office 2000 and visio 2003 before installing office 2003 and reinstalling visio 2003.
Hello jsmithp,

you could try some tools [if not used already] in this sequence
1. the office removal wizard > source:
2. reboot
3. the windows installer cleanup > source:;en-us;290301
4. reboot
5. then try to install again

hope this helps a bit

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Office

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.