We help IT Professionals succeed at work.

We've partnered with Certified Experts, Carl Webster and Richard Faulkner, to bring you two Citrix podcasts. Learn about 2020 trends and get answers to your biggest Citrix questions!Listen Now

x

Issue with new users going into Outlook getting error Bookmark is not valid...

pridge
pridge asked
on
Medium Priority
305 Views
Last Modified: 2010-04-19
We recently setup a GAL for the directors called the Restircted GAL so that when users in our organization reply to all users, it does not include the directors. Since we have made this change, whenever we try to setup a new user in Outlook or have a user go to another pc they have never been on, they get the same message when they try to get into Outlook. It seems like it is a problem with it creating the profile. So not sure if it is a  rights issue or not.
What could be our issue and where should I be looking to resolve this problem ???
Comment
Watch Question

BrianIT Manager
CERTIFIED EXPERT

Commented:
Don't create a new GAL but instead create a new custom address list.  Outlook users can only view one GAL but many custom address lists.

Brian

Author

Commented:
Is this why we are getting the bookmark is not valid when trying to get into Outlook for the first time ???

This is what I got from Microsofts site, so now I am confused....

If you have multiple Global Address Lists, only one Global Address List is displayed in the Outlook Address Book on a client computer. This address list is named "Global Address List" even if you gave this address list a different name when you created it in Exchange 2000. This article describes the criteria that Outlook uses to determine the Global Address List that is displayed in the Address Book.
If you create more than one Global Address List and you want a user to use a specific Global Address List, make sure that the user is a member of the list, and that the user has permissions to access only this list. You can create custom Global Address Lists and add members to these Global Address Lists.
IT Manager
CERTIFIED EXPERT
Commented:
In short with GALs you will always get the one that is bigger.  It makes no sense to create multiple GALs since you will always get the larger one.  That is why you should just create custom lists.

Brian

Not the solution you were looking for? Getting a personalized solution is easy.

Ask the Experts
Access more of Experts Exchange with a free account
Thanks for using Experts Exchange.

Create a free account to continue.

Limited access with a free account allows you to:

  • View three pieces of content (articles, solutions, posts, and videos)
  • Ask the experts questions (counted toward content limit)
  • Customize your dashboard and profile

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.