Issue with new users going into Outlook getting error Bookmark is not valid...

Posted on 2006-03-22
Medium Priority
Last Modified: 2010-04-19
We recently setup a GAL for the directors called the Restircted GAL so that when users in our organization reply to all users, it does not include the directors. Since we have made this change, whenever we try to setup a new user in Outlook or have a user go to another pc they have never been on, they get the same message when they try to get into Outlook. It seems like it is a problem with it creating the profile. So not sure if it is a  rights issue or not.
What could be our issue and where should I be looking to resolve this problem ???
Question by:pridge
  • 2
LVL 20

Expert Comment

ID: 16260237
Don't create a new GAL but instead create a new custom address list.  Outlook users can only view one GAL but many custom address lists.


Author Comment

ID: 16260893
Is this why we are getting the bookmark is not valid when trying to get into Outlook for the first time ???

This is what I got from Microsofts site, so now I am confused....

If you have multiple Global Address Lists, only one Global Address List is displayed in the Outlook Address Book on a client computer. This address list is named "Global Address List" even if you gave this address list a different name when you created it in Exchange 2000. This article describes the criteria that Outlook uses to determine the Global Address List that is displayed in the Address Book.
If you create more than one Global Address List and you want a user to use a specific Global Address List, make sure that the user is a member of the list, and that the user has permissions to access only this list. You can create custom Global Address Lists and add members to these Global Address Lists.
LVL 20

Accepted Solution

mkbean earned 2000 total points
ID: 16261261
In short with GALs you will always get the one that is bigger.  It makes no sense to create multiple GALs since you will always get the larger one.  That is why you should just create custom lists.


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