The right way to transfer a profile?

Experts,

SBS2003 domain. Exchange installed, but this user is was saving mail to pst on a w2k laptop. She also synced her Outlook 2003 with company web.

User leaves, new person comes in and takes that person's place. I created a new user, logged on as new user to build path, logged off and back on as admin, copied the old profile to the new profile using the copy utility available via My Computer-->properties, giving access to the new user.  My docs were redirected to server, so I just copied them over to new user after the fact and changed permissions.  Simple enough right?

But I noticed at first that the new user profile was not near as large as the old user.


When I checked, I noticed that the Outlook Data did not transfer. (Frankly, I couldn't remember if it was supposed to or not.)  So I coped the contents of the Outlook folder over and changed permissions for the new user.

When I logged on to new user and opened Outlook, it said it would not start because it was looking for Data in the Old location, but did not have permission to access data. I was told I would need to redirect data via Outlook Tools -->e-mail accounts. Fine. But I couldn't access Outlook

So I logged back on as admin, added the new user to permissions on old users data. Then I lofgged back on as new user, could open Outllok (by still accessing old pst) and then point it all over to the new user location.

I don't remember having this sort of problem before. I got it all worked out (sometimes, isn;t that all it's really about anyway??) but I want to know what I could have done differently.

Thanks
LVL 2
MixmangleAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

JohanHeCommented:
Sounds like Outlook is trying to use the old OST file. I'm just guessing here so try to configure the OST file or disable Exchange Cached Mode on Outlook 2003 and test it again.
ET0000Commented:
Unless you need the old Outlook data, you should create a new Outlook profile so the new user gets a fresh start.

If there is info in an existing PST that is needed, you can open the PST from the new profile and either use the info or transfer it into an appropriate new location.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Outlook

From novice to tech pro — start learning today.