2003 Server REMOTE ASSISTANCE Setup Help
Posted on 2006-03-22
I have a pretty big issue here and I'm hoping someone can help me. I'm running Windows 2003 Server R2 Standard with Active Dir and I'm trying to set up my users to where I can, as an admin, log on to their computer and view their session interactively along with them. I.E. They call me for assistance and I can log onto their screen, while they are still on it, and I can fix their issue. Or so I can simply view what they are doing. I know with Remote Desktop I can take over their computer but that logs them out. How do I set it up so I can interactively view their session. I see the options there when I set up a user and I've tried searching the entire 'net for DAYS, so I'm hoping someone can help.
Thanks in advance, I need to get this resolved as soon as possible because we are way behind in rolling this out. Please reply if I am not clear at all.