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Printer not recognized by computer (believe USB port in printer is bad) -- Dell Multi-Function 1600n Laser Printer

Posted on 2006-03-22
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Last Modified: 2012-06-22
The computer is not recognizing the printer when we plug in the USB cable from the computer to the printer.  We have tried 2-new USB cables, which still does not work.  We have tried reinstalling the software, however, we get the message that the cable needs to be connected and/or make sure it is connected before proceeding further.  In addition, we do not get the "new hardware detected" message.  However, the printer copies and faxes fine.  Just is not receive communication from the computer to the printer in order to print from the computer.

We just received our new computer, a Dell Dimension E510.  The OS is the 2005 Windows XP Media Center 2005 Edition.

We had this very same problem with our old system, a Dell Dimension 8200.  

With this new system, all the hardware is connected via all USB ports, i.e., the keyboard, mouse, digital camera, web cam, etc.  All of these are working fine and we receive the "new hardware detected" message when we were connecting them.  It is only when we are connecting the laser printer from the computer to the USB port in the printer when the new hardware is not being detected.  Thus, this is what has lead us to believe the USP port in the printer is bad and/or blown.  Can these be replaced easily and by me?

Thank you.

Bob Wilson
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Question by:dxw0031
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Expert Comment

by:Irwin Santos
ID: 16263306
"  Can these be replaced easily and by me?
NO
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Expert Comment

by:Irwin Santos
ID: 16263336
what you could do is connect to it via network.  do you have a router with an available port?
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Author Comment

by:dxw0031
ID: 16265182
Yes, we have a router with an available port.  However, I tried this route with our old computer system and the scanner features would not work on the printer.  However, I have not tried it with our new computer and possibly it may work via a network connection.
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Expert Comment

by:Irwin Santos
ID: 16265870
ok.. make the attempt.
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Expert Comment

by:Irwin Santos
ID: 16265886
http://support.dell.com/support/edocs/systems/1600n/en/OM/OM_EN_V01.pdf

page 12 preparing your multifunciton printer (network installation)
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Author Comment

by:dxw0031
ID: 16266587
The printer is now connected via the network, however, we are still unable to scan any documents as we keep getting the error message:  "Port is Disabled. Ensure that port is properly connected and power is on, Then restart your computer."  We have done all of this and keep getting this message.  When installing the printer via the network, we used the CD provided with the printer and selected "Install Network Printer."   We then selected all the options to install,  i.e., all those which included the scanning software.
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Expert Comment

by:Irwin Santos
ID: 16266625
does the printer report that message or your computer?
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Author Comment

by:dxw0031
ID: 16267352
Actually, I'm guessing it is the computer as I receive this message when I click  on the "Scan" in the Paperport program and/or Microsoft Document Office Scanning.
 
The Dell 1600n multi-purpose printer has a scanning, faxing, and copying abilities as well as printing.  

Thanks.
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Irwin Santos earned 1000 total points
ID: 16267416
did you configure the networking on the printer for TCP/IP  and on your workstation  a TCP/IP port to access the netwokr printer?
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Author Comment

by:dxw0031
ID: 16270439
Yes, we did.  Since we are able to print, copy & fax, we just decided to buy a flatbed scanner in the future as we do not scan too many items, and, at this point in time, we do not want to jeopordize our printing cababilities (as that is what happened with our old system).

Thank you for all your help.  I know we're taking the "easy" way out buy just purchasing an extra flat-bed scanner, but we found one for under $100 and it's just easier this way.

Please consider our question answered and closed.

RRW
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by:Irwin Santos
ID: 16271291
cool.. thank you!
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