The computer is not recognizing the printer when we plug in the USB cable from the computer to the printer. We have tried 2-new USB cables, which still does not work. We have tried reinstalling the software, however, we get the message that the cable needs to be connected and/or make sure it is connected before proceeding further. In addition, we do not get the "new hardware detected" message. However, the printer copies and faxes fine. Just is not receive communication from the computer to the printer in order to print from the computer.
We just received our new computer, a Dell Dimension E510. The OS is the 2005 Windows XP Media Center 2005 Edition.
We had this very same problem with our old system, a Dell Dimension 8200.
With this new system, all the hardware is connected via all USB ports, i.e., the keyboard, mouse, digital camera, web cam, etc. All of these are working fine and we receive the "new hardware detected" message when we were connecting them. It is only when we are connecting the laser printer from the computer to the USB port in the printer when the new hardware is not being detected. Thus, this is what has lead us to believe the USP port in the printer is bad and/or blown. Can these be replaced easily and by me?