Problem Installing Small Business Server 2003 with SP 1

Posted on 2006-03-22
Last Modified: 2010-04-18
I have a Microsoft Action Pack Subscription and I have been trying to install the Small Business Server.  I have 4 disks for installation.  Disk 1 and 2 work fine.  When I insert disk 3, nothing happens. The d: prompt shows with nothing in it.  Has anyone else had this problem?  If so how did you fix it?  Thanks in advance.

Question by:Rosen500
    LVL 51

    Expert Comment

    Is it a DVD?

    Can you view the contents on another computer?


    Author Comment

    I got 4 cds.  When i right click in my computer, I can see the files but for some reason it will not install. It is very weird.  Maybe the cd is bad.
    LVL 11

    Accepted Solution

    Hi Rosen500,

    It is not uncommon for them to ship faulty CDs. The only one thing I would like to suggest is that you test it another machine and see if you can see its contents there.

    Another thing that comes to mind, Action Pack has two sets of SBS, one is OEM and other is full version for your internal use with 10 included CALs, make sure you are not mixing the disks.

    If the above does not work, simply contact Partner Program tech support and they would ship the CDs back to you, your old Key would still remain valid, so do not discard that for your 10 CALS + server. They usually ship them to you within 1 week max in North America, although the support person might say to you it could take upto 3 weeks.

    MS Partner Program support options are included on this page: . I recommend you call them, it would be a non-billable call and would not count towards your allowed 2 free case calls on SBS.

    Thanks and Good Luck!
    LVL 51

    Assisted Solution

    It is possible, however have you chosen any product to install that requires disk 4?

    Just eliminating the obvious, that's all.

    It does sound like a bad CD - as rare as that is, it is a possibility.


    Author Comment

    Thanks KaliKoder and Netman66 for your input.  I will make sure I am using the right CDS and if that doesn't work I will call tech support.

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