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MS Exchange 2003, Information Store fails to Start.

FOSnet
FOSnet asked
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Last Modified: 2013-12-23
Last night the information store failed to start on one of our clients servers.  I get Event 1121,  Error 0x8004010f connecting to the Microsoft Active Directory.

and event 8213, System Attendant Service failed to create session for virtual machine WIN2K3SVR1. The error number is 0x80072030.   when trying to start the Information store.  

I have removed Trend Micro antivirus from the server as I read that this can cause some problems with the Exchange Information store, this helped to remove the Event ID 5000, Unable to initialize the Microsoft Exchange Information Store service.   - Error 0x8004010f. message.

Hope somebody can help me as I am getting desperate!

Thanks =0)
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I haven't run into this before, but I did some searching around and found these documents that may offer some help:

For event id 1121:
http://support.microsoft.com/?id=329599
http://support.microsoft.com/?id=305392
http://support.microsoft.com/?id=320039

For event id 8213:
http://support.microsoft.com/default.aspx?scid=kb;en-us;q296151
http://www.eventid.net/display.asp?eventid=8213&eventno=862&source=MSExchangeFBPublish&phase=1

Additional steps that may resolve 8213 error:
1. Go into Exchange System Manager
2. Expand to your Server under admin
(Administrative Groups>> DOMAIN-NAME
3. Right click on DOMAIN-NAME folder, Properties.
4. Your going to see an Exchange Service Account
(with Administrator listed)
5. Click MODIFY
6. Retype your password, verify password.
7. Hit OK, OK, close out System Manager.
8. Restart Exchange services.

Sorry I don't have anything "firm" to fix this.  Hopefully those documents point you in the right direction.

Jeff

Author

Commented:
"1. Go into Exchange System Manager
2. Expand to your Server under admin
(Administrative Groups>> DOMAIN-NAME
3. Right click on DOMAIN-NAME folder, Properties.
4. Your going to see an Exchange Service Account
(with Administrator listed)
5. Click MODIFY
6. Retype your password, verify password.
7. Hit OK, OK, close out System Manager.
8. Restart Exchange services."

I tried to follow the the above but I do not get the ability to change the password in system manager

I have also tried most of the other documents above without any success.  I am unable to ISINTEG the store although I can run ESEUTIL successfully.  This is beginning to look like a case of re-installing Exchange to me.  Thanks for your assistance though
Hmm, sorry I couldn't be of any more help.  I just haven't run into this situation on Exchange before...  I wish you the best of luck though!  

By the way, have you considered posting this question in the Exchange forum here?  There is a topic area specifically for Exchange, so that might get you better exposure to this problem.

Jeff

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Author

Commented:
I couldn't find the Exchange section and was too pressured to hunt for it!  is it possible to move it over in any way?
It is under Apps >> Email >> Exchange Server.

Generally what people do is post another message in that forum and include a web link in the request to your other posting.  
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