VPN - Exchange Server 2003

Hi,

We have Small Business Server 2003 installed and also have a VPN connection setup so that users can connect to the server from outside.  

The problem I'm having is that people cannot connect to the exchange server through outlook when they VPN in.  When they go to the outlook mailbox settings and enter the exchange server name and their username and then click 'check name' it sees the exchange server with no problems.  But when they open outlook they get an error saying "Exchange server cannot be reached."

The Small Business Server has service pack 1 installed.

Does anyone have suggestions on how I can fix this?

thx,
Wild.
wildasIwanabeAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

ClamsyCommented:
Can you ping the server?

0
ClamsyCommented:
You may want to edit the host file to contain the servers IP address.

0
wildasIwanabeAuthor Commented:
Yes, I can ping the server.
0
Ultimate Tool Kit for Technology Solution Provider

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy now.

ClamsyCommented:
Can the same users connect to the server from inside the office?

It sounds like you are setting up the users for the first time in Outlook remotely.   Is this correct?



0
wildasIwanabeAuthor Commented:
Everyone can connect to outlook while in the office with no problems at all.  

Once they leave the office and try to connect through VPN, then they have this problem.  They can VPN in and even Ping the exchange server but outlook cannot connect. :(
0
ClamsyCommented:
Is there an entry for the exchange server in the host file?

Adding SERVER IP ADDRESS       FQDN SERVER NAME

to the Host file can help the connection find the server a little faster.  Try this.

What are you using for VPN hardware anyway?  
0
wildasIwanabeAuthor Commented:
We using a Nortel Contivity 1010 box.  Users connect through IPSEC... although I did try connecting through PPTP but that didn't help.

Sorry, I'm kind'a new at this... where do I check the host file.  I did a search for hosts and all it showed was  127.0.0.1       localhost
0
ClamsyCommented:
Below the 127.0.0.1 line

you want to add

192.x.x.x          yourservername.yourdomainname

Save the file then try to connect.

In place of 192.x.x.x use your servers IP address.  :)



0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
wildasIwanabeAuthor Commented:
Hi Clamsy,

Thx for the prompt replys. :)

I tried adding this to hosts file but that didn't fix the problem. :(
0
wildasIwanabeAuthor Commented:
Hi Clamsy,

I read your comment wrong.  I added the 192.x..x.x to the host file on the exchange server and not on the computer that was trying to connect to the server.  (Dont' know what I was thinking... )

Anyway.. when I added your solution to the desktop's HOST file it work.

thanks for your help.
Wild.
0
ClamsyCommented:
Glad to hear it.  Thanks.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Networking

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.