We help IT Professionals succeed at work.

We've partnered with Certified Experts, Carl Webster and Richard Faulkner, to bring you two Citrix podcasts. Learn about 2020 trends and get answers to your biggest Citrix questions!Listen Now


OWA running on SBS 2003 does not display message body when double clicked while accessed out of network

Medium Priority
Last Modified: 2012-06-27
When accessed in network OWA running on SBS 2003 behaves properly.
All current service pack's are applied. SBS 2003 is running as single server.
It is also operating as our network gateway.

Outside of network - internet access: message body copy only appears when browsing in multi-pane mode.
                                                      if any message is double clicked it pops up and has a blank body.

I have attempted reseting the IIS Temporary Compressed Files Folder.
I also attempted to reset firwall rules via the connect to the internet wizard.

Both of these attempts have not led to a solution.
This has been confered on multiple client pc's.

Please let me know a simple method to fix this problem!
Watch Question

I would confirm your setup on the server firewall. I assume you are using isa.

one issue i had

Outlook Web Access Publishing Issues
If you have installed Outlook Web Access and ISA Server on the same server, confirm the destination sets for correctness, and verify that you are not using port 80 on the internal interface for auto-discovery.

Not the solution you were looking for? Getting a personalized solution is easy.

Ask the Experts


re-installed SP1 - fixed problem
Access more of Experts Exchange with a free account
Thanks for using Experts Exchange.

Create a free account to continue.

Limited access with a free account allows you to:

  • View three pieces of content (articles, solutions, posts, and videos)
  • Ask the experts questions (counted toward content limit)
  • Customize your dashboard and profile

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.


Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.