Cannot access microsoft.com .. believe i have a worm

Hello,
  I cannot access microsoft.com, symantec.com, macafee.com or any other site found in my "c:\windows\system32\drivers\etc\host" file.  Everytime I delete the entries from my "host" file it gets repopulated within 10 minutes.  This is a brand new computer and I need to access microsoft.com to download/install SP2 for XP.  Below is the output from HighJackthis execution:

Thanks for any assistance.

Logfile of HijackThis v1.97.7
Scan saved at 2:30:53 PM, on 3/23/2006
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Apoint2K\Apoint.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe
C:\WINDOWS\smss.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Messenger\MSMSGS.EXE
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Common Files\Symantec Shared\AdBlocking\NSMdtr.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\NATASHA\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.cnn.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = c:\secure32.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://securityresponse.symantec.com/avcenter/fix_homepage
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://qus8l.hpwis.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = c:\secure32.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = c:\secure32.html
F2 - REG:system.ini: UserInit=userinit.exe
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [eabconfg.cpl] C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe /Start
O4 - HKLM\..\Run: [Microsoft Windows Session Manager Subsystem] C:\WINDOWS\smss.exe
O4 - HKLM\..\Run: [Microsoft Windows Logon Process] C:\WINDOWS\winlogon.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\MSMSGS.EXE" /background
O4 - HKCU\..\Run: [Shell] "C:\Program Files\Common Files\Microsoft Shared\Web Folders\ibm00001.exe"
O4 - HKCU\..\Run: [Key] C:\DOCUME~1\NATASHA\LOCALS~1\Temp\31.tmp
O4 - Global Startup: BTTray.lnk = ?
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Send To &Bluetooth - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra button: Research (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O14 - IERESET.INF: START_PAGE_URL=http://qus8l.hpwis.com
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1142597045437
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1143088974703
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

AmjorAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

rpggamergirlCommented:
Yes you do have worms/trojans there.
Fix these entries:
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = c:\secure32.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = c:\secure32.html G
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = c:\secure32.html
O4 - HKLM\..\Run: [Microsoft Windows Session Manager Subsystem] C:\WINDOWS\smss.exe
O4 - HKLM\..\Run: [Microsoft Windows Logon Process] C:\WINDOWS\winlogon.exe
O4 - HKCU\..\Run: [Shell] "C:\Program Files\Common Files\Microsoft Shared\Web Folders\ibm00001.exe"
O4 - HKCU\..\Run: [Key] C:\DOCUME~1\NATASHA\LOCALS~1\Temp\31.tmp

Delete these files:
c:\secure32.html
C:\WINDOWS\winlogon.exe <-- not to be confused with the legit "winlogon.exe in system32 folder.
C:\WINDOWS\smss.exe <-- not to be confused with the legit "smss.exe" in system32 folder.
C:\DOCUME~1\NATASHA\LOCALS~1\Temp <-- empty this folder, or empty all your temp folders using another tool like CleanUP -- http://www.stevengould.org/software/cleanup/download.html

You're using the old version of Hijackthis so a lot of entries are not showing in your log.
Please download the latest version of HijackThis 1.99.1
http://www.cyberanswers.org/forum/uploads/HijackThis1991.exe
Open Hijackthis, click "scan and save a logfile" don't fix anything yet, just upload the logfile created, go here and paste your Hijackthis log, http://www.rafb.net/paste/
then at the bottom left corner click "paste"
Copy the address/url and post it here:

Or copy and paste the log at;
http://www.hijackthis.de/ 
and click "Analyse", "Save".  Post a link to the saved list here.


You could also try running a scan with Ewido:
Download and install the free version of Ewido anti-malware.
http://www.ewido.net/en/download/
Update first then scan in safe mode.
0
rpggamergirlCommented:
Also download and run this:
Download http://noahdfear.geekstogo.com/click%20counter/click.php?id=1
and save the file to your desktop.
Double click on the file to extract it to it's own folder on the desktop.

Next, please reboot your computer in Safe Mode:

Open the "smitRem" folder, then double click the "RunThis.bat" file to start the tool. Follow the prompts on screen.  Your desktop and icons will disappear and then reappear again --- this is normal.
Wait for the tool to complete and Disk Cleanup to finish --- this may take a while; please be patient.
0
AmjorAuthor Commented:
Rpggamergirl,
  Thanks for your assistance.  Followed your steps above.  Here is the link with the run of the latest version of hijackthis... http://www.hijackthis.de/logfiles/c77eba0385199b0c31cd48c8632f6381.html

Rebooting in safe mode now....
0
Top Threats of Q1 & How to Defend Against Them

WEBINAR: Join WatchGuard CTO and our Threat Research Team on Aug. 2nd to hear the findings from our Q1 Internet Security Report! Learn more about the top threats detected in the first quarter and how you can defend your business against them!

rpggamergirlCommented:
These entries are still there? You need to fix these and delete relevant files. Trust me, they are dropped by trojan Troj/Proxyser-R

O4 - HKLM\..\Run: [Microsoft Windows Session Manager Subsystem] C:\WINDOWS\smss.exe
O4 - HKLM\..\Run: [Microsoft Windows Logon Process] C:\WINDOWS\winlogon.exe

Delete these files: Only delete them in the C:\Windows folder (do not delete the ones inside system32 folder)
C:\WINDOWS\smss.exe
C:\WINDOWS\winlogon.exe
0
AmjorAuthor Commented:
I have deleted those files.  I still cannot access any site that is in my "c:\windows\system32\drivers\etc\host" file.  Should I delete all entries in that file?

Thanx again
0
rpggamergirlCommented:
Are you using MS default hosts file?(not using any customized hosts file like winhelp2002 hosts file?)

If you're using MS default one, then delete any sites under this line:
127.0.0.1 Localhost

Make sure you "save" the hosts file after deleting those entries, they shouldn't come back.
0
rpggamergirlCommented:
Did you run Smitrem yet?
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
AmjorAuthor Commented:
Rpggamegirl,
  Yes I did run Smitrem. All is well and thanks again for your assistance.  
0
rpggamergirlCommented:
Amjor,
No problem, glad to hear all is well!

Thank you very much for the points with an "A" grade!

Happy computing! :)
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Software Firewalls

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.