?
Solved

Outlook Express - BODY section is grayed out, can't type email

Posted on 2006-03-23
5
Medium Priority
?
708 Views
Last Modified: 2011-10-03
I have a friend who's not computer savvy and is having trouble with her AOL email account. So I told her to ditch AOL, and I set up a POP email account for her though my hosted server and wanted to set her up with outlook express. I ran through the whole setup on my own PC (dry run), and it took about 5 minutes and everything worked perfectly.

So I went over to her house, expecting a 5 minute setup, no problems. But after I had configured OE with account, servers, etc., I went to send a test email...but the BODY section of the email window was completely grayed out and I couldn't type anything. I tried rebooting, etc, but it was all the same. I could enter the email recipients and subject, but could not type the body of the email.

I found a microsoft KB article (can't locate it now) that explained this symptom and how to resolve it, but the procedure was complicated and messy, and it didn't seem to do me any good anyway. I was thinking there MUST be an easier way to resolve this.

Her OS is Windows XP. May be SP2, but I don't remember.

Looking for a simple and solid way to resolve this problem. And if it really is too messy to solve short of reinstalling windows, then I'd like to know of a GOOD FREE email client. I checked out Eudora, but it looks like you have to pay for it now, and I didn't want to make her pay for something on top of me trying unsuccessfully for 2 hours to get email working.

0
Comment
Question by:SweatCoder
  • 3
  • 2
5 Comments
 
LVL 97

Accepted Solution

by:
war1 earned 2000 total points
ID: 16276234
Greetings, SweatCoder !

Create a new Outlook Express identity and then create the account.

http://support.microsoft.com/kb/209169

Best wishes!
0
 
LVL 11

Author Comment

by:SweatCoder
ID: 16276302
You're saying that doing this actually solves my specific problem?
0
 
LVL 97

Expert Comment

by:war1
ID: 16276459
SweatCoder, you probably have a corrupt identity.  Instead of troubleshooting every single setting, you want a simple and solid solution.
0
 
LVL 97

Expert Comment

by:war1
ID: 16302387
SweatCoder, any update?
0
 
LVL 11

Author Comment

by:SweatCoder
ID: 16302552
war1, my friend's entire OS is problematic right now, so I haven't been able to try your solution. I'll try it when I can.
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Microsoft's Excel has many features that most people will never need nor take advantage of.  Conditional formatting is one feature that you may find a necessity once you start using it.
This article will help to fix the below errors for MS Exchange Server 2016 I. Certificate error "name on the security certificate is invalid or does not match the name of the site" II. Out of Office not working III. Make Internal URLs and Externa…
The viewer will learn how to simulate a series of coin tosses with the rand() function and learn how to make these “tosses” depend on a predetermined probability. Flipping Coins in Excel: Enter =RAND() into cell A2: Recalculate the random variable…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

850 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question