Outlook 2003 auto complete feature

I have a user with a new laptop that selectively remembers the email addresses of people that he sends emails to. I have deleted the nk file already and Outlook has all the service packs. It's like its only remembers a certain amount of names and only certain ones. has anyone run into this problem?

it has all the service packs on it too. and i did a repair.
LAzuberiAsked:
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ECNSSMTCommented:
the *.NK2 file in C:\Documents and Settings\username\Application Data\Microsoft\Outlook ?

Regards,
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LAzuberiAuthor Commented:
Yep
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war1Commented:
Greetings, LAzuberi !

Deleting the NK2 file should fix the problem. The file is a hidden file. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

If no joy, 1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Restart Outlook and a fresh outcmd.dat file will be recreated.

2. Register an important Outlook file. Go to Start > Run and type regsvr32 OLE32.DLL

3. Disable Outlook Addins.  With Outlook close, do a search for and rename extend.dat file.

4. Start Outlook in Safe Mode.  Go to Start > Run and type

"c:\Program Files\Microsoft Office\Office\Outlook.exe" /safe

Your path to Outlook.exe may be a little different.

5. Create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

http://support.microsoft.com/?kbid=291614

Best wishes!
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war1Commented:
LAzuber,

We have not heard from you. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1
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