Learn how to a build a cloud-first strategyRegister Now


Can not forward the email with Attachment

Posted on 2006-03-23
Medium Priority
Last Modified: 2013-12-18

1. I working in the environment that uses lotus notes for emails
2. One of the clien has a problem like this: i) She can not FORWARD an email with the attachment.
3. However, she can do the followings: i) She can compose emails with attachment, and successfully send them
4. I try the followings: i) i create a very small size microsfoft word's file, ii) I compose an email with the above file, and send it to herself, iii) When , i try to FORWARD that email to herself, there is error message.
5. The error message is as the followings: "Can not copying the attach file - the database is being used"
6. Somebody can help ?

Question by:tjie
LVL 63

Accepted Solution

SysExpert earned 800 total points
ID: 16275207

Do you now if she is using the standard Email templete ?

Does this work OK for you ?

If she forwards to someone other than herself, does she get the same message ?I would try to refresh or replace her mail template for a start.

What version of Notes Client and Server are being used ?

DId this just start happeining ?

Does this affect anyone else ?

I hope this helps !
LVL 63

Assisted Solution

SysExpert earned 800 total points
ID: 16275226
Also, the error message is very strange. Syntax and Grammer are incorrect.
Are you sure you have copied it correctly ?
LVL 46

Assisted Solution

by:Sjef Bosman
Sjef Bosman earned 200 total points
ID: 16275368
My suggestions, if not already done:
1) reboot, and check again
2) check the disk for errors
3) reinstall the Notes client, just over the current installation.
Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

LVL 18

Expert Comment

ID: 16276896
Hi tjie,
What virus scanner is being used?  Just guessing, that the attachment is stuck in the virus scanner.   Hence, database is busy message.

LVL 46

Expert Comment

by:Sjef Bosman
ID: 16283790
Please, Tjie, do you have some feedback for us? What was the real problem, and what actually solved it?

And why the <C> grade?? Was it that bad??

Author Comment

ID: 16284138

1. Rebooting and reinstallation of notes clients are not the answers that i expect( these are very General; i think everyone can do it); i need more specific ones.
2. Replace design is still an acceptable one.
3. Actually, i do research by myself. i found out that her notes clients are really "messed up". There are another DATA folder inside the DATA folder, her server pointing to other servers, etc. I replaced the design, but it did not help. I reintalled, also did not help. Finally, i deleted all files that have extension of NSF and DSK. I deleted all lotus folder (also in Registry), then reinstalled the lotus notes, and just be able to function properly.
4. I gave this grading as i appreciate all your related comments (that some portions solve the problems; it is grade C as it is too general)
5. Thank you

LVL 46

Expert Comment

by:Sjef Bosman
ID: 16287253

Expert Comment

ID: 25693831
Refreshing/Replacing design did the trick for me...

Featured Post

Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This is an old article, please see an updated version of this article, located here: http://www.experts-exchange.com/articles/23619/Notes-8-5x-Windows-7-Notes-info-and-tips.html
Sometimes clients can lose connectivity with the Lotus Notes Domino Server, but there's not always an obvious answer as to why it happens.   Read this article to follow one of the first experiences I had with Lotus Notes on a client's machine, my…
This video shows how to quickly and easily deploy an email signature for all users in Office 365 and prevent it from being added to replies and forwards. (the resulting signature is applied on the server level in Exchange Online) The email signat…
With just a little bit of  SQL and VBA, many doors open to cool things like synchronize a list box to display data relevant to other information on a form.  If you have never written code or looked at an SQL statement before, no problem! ...  give i…

810 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question