Can not forward the email with Attachment

Posted on 2006-03-23
Last Modified: 2013-12-18

1. I working in the environment that uses lotus notes for emails
2. One of the clien has a problem like this: i) She can not FORWARD an email with the attachment.
3. However, she can do the followings: i) She can compose emails with attachment, and successfully send them
4. I try the followings: i) i create a very small size microsfoft word's file, ii) I compose an email with the above file, and send it to herself, iii) When , i try to FORWARD that email to herself, there is error message.
5. The error message is as the followings: "Can not copying the attach file - the database is being used"
6. Somebody can help ?

Question by:tjie
    LVL 63

    Accepted Solution


    Do you now if she is using the standard Email templete ?

    Does this work OK for you ?

    If she forwards to someone other than herself, does she get the same message ?I would try to refresh or replace her mail template for a start.

    What version of Notes Client and Server are being used ?

    DId this just start happeining ?

    Does this affect anyone else ?

    I hope this helps !
    LVL 63

    Assisted Solution

    Also, the error message is very strange. Syntax and Grammer are incorrect.
    Are you sure you have copied it correctly ?
    LVL 46

    Assisted Solution

    by:Sjef Bosman
    My suggestions, if not already done:
    1) reboot, and check again
    2) check the disk for errors
    3) reinstall the Notes client, just over the current installation.
    LVL 18

    Expert Comment

    Hi tjie,
    What virus scanner is being used?  Just guessing, that the attachment is stuck in the virus scanner.   Hence, database is busy message.

    LVL 46

    Expert Comment

    by:Sjef Bosman
    Please, Tjie, do you have some feedback for us? What was the real problem, and what actually solved it?

    And why the <C> grade?? Was it that bad??

    Author Comment


    1. Rebooting and reinstallation of notes clients are not the answers that i expect( these are very General; i think everyone can do it); i need more specific ones.
    2. Replace design is still an acceptable one.
    3. Actually, i do research by myself. i found out that her notes clients are really "messed up". There are another DATA folder inside the DATA folder, her server pointing to other servers, etc. I replaced the design, but it did not help. I reintalled, also did not help. Finally, i deleted all files that have extension of NSF and DSK. I deleted all lotus folder (also in Registry), then reinstalled the lotus notes, and just be able to function properly.
    4. I gave this grading as i appreciate all your related comments (that some portions solve the problems; it is grade C as it is too general)
    5. Thank you

    LVL 46

    Expert Comment

    by:Sjef Bosman

    Expert Comment

    Refreshing/Replacing design did the trick for me...

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