Can not forward the email with Attachment

Hi,

1. I working in the environment that uses lotus notes for emails
2. One of the clien has a problem like this: i) She can not FORWARD an email with the attachment.
3. However, she can do the followings: i) She can compose emails with attachment, and successfully send them
4. I try the followings: i) i create a very small size microsfoft word's file, ii) I compose an email with the above file, and send it to herself, iii) When , i try to FORWARD that email to herself, there is error message.
5. The error message is as the followings: "Can not copying the attach file - the database is being used"
6. Somebody can help ?

Tjie
tjieAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

SysExpertCommented:
Strange.

Do you now if she is using the standard Email templete ?

Does this work OK for you ?

If she forwards to someone other than herself, does she get the same message ?I would try to refresh or replace her mail template for a start.

What version of Notes Client and Server are being used ?

DId this just start happeining ?

Does this affect anyone else ?

I hope this helps !

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
SysExpertCommented:
Also, the error message is very strange. Syntax and Grammer are incorrect.
Are you sure you have copied it correctly ?
Sjef BosmanGroupware ConsultantCommented:
My suggestions, if not already done:
1) reboot, and check again
2) check the disk for errors
3) reinstall the Notes client, just over the current installation.
Python 3 Fundamentals

This course will teach participants about installing and configuring Python, syntax, importing, statements, types, strings, booleans, files, lists, tuples, comprehensions, functions, and classes.

marilyngCommented:
Hi tjie,
What virus scanner is being used?  Just guessing, that the attachment is stuck in the virus scanner.   Hence, database is busy message.

Regards!
Sjef BosmanGroupware ConsultantCommented:
Please, Tjie, do you have some feedback for us? What was the real problem, and what actually solved it?

And why the <C> grade?? Was it that bad??
tjieAuthor Commented:
Sjef,

1. Rebooting and reinstallation of notes clients are not the answers that i expect( these are very General; i think everyone can do it); i need more specific ones.
2. Replace design is still an acceptable one.
3. Actually, i do research by myself. i found out that her notes clients are really "messed up". There are another DATA folder inside the DATA folder, her server pointing to other servers, etc. I replaced the design, but it did not help. I reintalled, also did not help. Finally, i deleted all files that have extension of NSF and DSK. I deleted all lotus folder (also in Registry), then reinstalled the lotus notes, and just be able to function properly.
4. I gave this grading as i appreciate all your related comments (that some portions solve the problems; it is grade C as it is too general)
5. Thank you

Tjie
Sjef BosmanGroupware ConsultantCommented:
Whatever...
TeknoxgroupCommented:
Refreshing/Replacing design did the trick for me...
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Lotus IBM

From novice to tech pro — start learning today.