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HP Laserjet 4000 82.018 error

I really love this workhouse and am not so impressed with the recent HP printers (who *does* do their design, anyways - the same guy that designed the AMC Pacer I suppose?)

The printer will not print and since I can't reach the JetDirect menu, I've concluded there is something wrong with the JetDirect card.

Question: What else can produce this error? I'm tempted just to replace the JetDirect card, but I don't want to if it can be something more serious that has hosed the printer.

TIA,

Will

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wjstarck
Asked:
wjstarck
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1 Solution
 
hdhondtCommented:
Interesting! I can't find anything on HP's website, nor on their support forum. Even Google has not heard of it.

On the HP 9000, errors 8x.xxx indicate an EIO error. Does the error disappear if you remove the JetDirect card?
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wjstarckAuthor Commented:
Hello-

The error message only shows in the Printer's LCD screen occasionally, and I found the 8x.xxx reference on HP's website, which should pertain to this.

I'm assuming that the JetDirect card is the problem, because nothing shows when I try to go to the JetDirect Settings Menu - it just skips from I/O directly to Reset.

I'm trying to avoid a $39 support call to HP, and I wanted to check first before I buy another JetDirect card that it isn't something more ominous...

Thanks,

Will
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hdhondtCommented:
Well, if the printer works fine without the JetDirect you'll need to buy a new one or settle for a different connection (parallel, external jetdirect, etc)
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David523Commented:
The HP Service Manual for the Laserjet 4000 reveals the following explination.

Error:  82.018

82 = The printer detected an error with the EIO Card in Slot 2.

Recommended Action:

1.  Turn the printer off and then turn the printer on.
2.  Reseat or Replace the EIO Board/Card.


Also, might want to try another Patch Cable.
Try printing a configuration page from the printer and see if information is available for the Jetdirect Card.  If you can swap it with another printer it should point definitively to either the Jetdirect or board - Jetdirect plugs into.
Specifically if the Jetdirect is put in another printer without it being seen, the Jetdirect is bad.  If it is seen the board.  :-)

Hope this helps!
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wjstarckAuthor Commented:
Good point.

I'm going to award you the points.

Thanks,

Will
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David523Commented:
Thank You  :-)
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