From an outside network, can ping router...tracert times out 1 hop before router
Posted on 2006-03-23
Let me vent a little here... I have spent 1.5 hours on the phone with 6 comcast people, 2 linksys people and about an hour looking through experts-exchange.com ... no success and a little angry at this point ;-( I am the networking for dummies guy. I am a quick learner w/ computers but this is crazy.
I have recently had a security system installed in my facility and I am attempting to remotely access the system from my home computer. (I have had mid-level network techs come in and try to resolve the issue and they haven't had success.)
I have a Linksys (model BEFSX41) router which i can access, comcast broadband cable internet, XP home, the security system comes with software that can be accessed from internal network, a dynamic IP address, and
Remotely i can successfully ping my router but when i run a tracert to the my router, it times out when trying to hop from the router before my network's router (it doesn't reach my router).
From what i have heard/read it sounds like my router is bad or i have to use a static IP address to access it. Changing to a static IP address is costly and I want to avoid it. Any solutions?