Canon DR-5020 installation

I am trying to install a canon DR-5020 high speed scanner. I have a windows xp profession operation system. The computer sees the scanner upon plug and play, but i cannot install the driver. Yes, i have obtained the latest driver and software download from canon's website. I have also reinstalled the software before connecting the scanner to the computer. Yes, I have changed the scanner scsi ID from six to five, then four, then three, then two. The error message that i receive when using a scanning utility is, "check the cable". The cable is brand new, there is power going to it because the light is on and the computer sees the scanner. The scsi cable is adaptec's xchange which is scsi hardware to a usb connection. My computer is a dell Inspiron 630m, with usb 2.0 but compatible with the earlier version of usb.

After the software is installed, i shut down, then connect the scanner and usb, then start up. upon startup, the new hardware is detected, and i instruct windows to look for the driver, which it is not found. If i try to specifiy a location, or select a driver and specify a location, windows is looking for .inf files, in which the canon drivers are not. I did read an earlier post, which i tried to do but they did not help.

Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Alright.  First things first, XP doesn't include a needed package, Adaptec Windows ASPI.. download that here:

Afterwards, remove the Canon software, remove the device from device manager. Disconnect the scanner.   Reboot.  Reload canon software, reconnect scanner.  That should fix your problem.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
sagoxenAuthor Commented:
I did follow your advice, and installed the Adaptec Windows ASPI. Apparently I had the windows 95, nt version (which came with the original cd from canon). Your advice led me to the proper windows xp download. But ulitmately, I still cannot install the scanner. To recap, I do have the windows xp firmware of my adaptec scsi to usb cable, the proper windows xp ASPI package, and the proper and latest software file from Canon.

I would even love talking to a canon rep, but it seems hard to obtain a phone number. I wonder if the scanner is not compatible with the scsi cable. The cable is installed correctly with the correct drivers and xp shows it is installed correctly.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.