Canon DR-5020 installation

Posted on 2006-03-24
Last Modified: 2008-01-09
I am trying to install a canon DR-5020 high speed scanner. I have a windows xp profession operation system. The computer sees the scanner upon plug and play, but i cannot install the driver. Yes, i have obtained the latest driver and software download from canon's website. I have also reinstalled the software before connecting the scanner to the computer. Yes, I have changed the scanner scsi ID from six to five, then four, then three, then two. The error message that i receive when using a scanning utility is, "check the cable". The cable is brand new, there is power going to it because the light is on and the computer sees the scanner. The scsi cable is adaptec's xchange which is scsi hardware to a usb connection. My computer is a dell Inspiron 630m, with usb 2.0 but compatible with the earlier version of usb.

After the software is installed, i shut down, then connect the scanner and usb, then start up. upon startup, the new hardware is detected, and i instruct windows to look for the driver, which it is not found. If i try to specifiy a location, or select a driver and specify a location, windows is looking for .inf files, in which the canon drivers are not. I did read an earlier post, which i tried to do but they did not help.

Question by:sagoxen
    LVL 8

    Accepted Solution

    Alright.  First things first, XP doesn't include a needed package, Adaptec Windows ASPI.. download that here:

    Afterwards, remove the Canon software, remove the device from device manager. Disconnect the scanner.   Reboot.  Reload canon software, reconnect scanner.  That should fix your problem.
    LVL 8

    Expert Comment


    Author Comment

    I did follow your advice, and installed the Adaptec Windows ASPI. Apparently I had the windows 95, nt version (which came with the original cd from canon). Your advice led me to the proper windows xp download. But ulitmately, I still cannot install the scanner. To recap, I do have the windows xp firmware of my adaptec scsi to usb cable, the proper windows xp ASPI package, and the proper and latest software file from Canon.

    I would even love talking to a canon rep, but it seems hard to obtain a phone number. I wonder if the scanner is not compatible with the scsi cable. The cable is installed correctly with the correct drivers and xp shows it is installed correctly.

    Featured Post

    How your wiki can always stay up-to-date

    Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
    - Increase transparency
    - Onboard new hires faster
    - Access from mobile/offline

    Join & Write a Comment

    Hello to users to the new age of computers. There are so many products to choose from nowadays that you maybe confused to understand which product is the correct product for you. Let me explain briefly what should be the idea product for your best n…
    Is it worth it to buy an Echo? In a word, yes! For me it was definitely worth it. I use mine on a daily basis. Prologue & Privacy At first, I was very skeptical about the Amazon Echo. In general, I don't like voice assistants. I don't li…
    how to add IIS SMTP to handle application/Scanner relays into office 365.
    In this sixth video of the Xpdf series, we discuss and demonstrate the PDFtoPNG utility, which converts a multi-page PDF file to separate color, grayscale, or monochrome PNG files, creating one PNG file for each page in the PDF. It does this via a c…

    745 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    19 Experts available now in Live!

    Get 1:1 Help Now