We help IT Professionals succeed at work.

We've partnered with Certified Experts, Carl Webster and Richard Faulkner, to bring you two Citrix podcasts. Learn about 2020 trends and get answers to your biggest Citrix questions!Listen Now


OWA Outlook Web Access 2003 Logins will not work

hydrazi asked
Medium Priority
Last Modified: 2008-03-10
We just installed a Windows 2003 Server and Exchange 2003 server.  We can open Outlook Web Access for only the Administrator account and none of the others.  I am moving mailboxes from an old Exchange 5.5 server, one at a time.  I try to login as each one and it keeps asking me for the username and password.

It will ask for the username and password 3 times, I have used the username then password, then I tried DOMAIN\username and password.  Only Administrator logs on perfectly.

I have tried adding Domain Users to the Internet group.  I have tried just adding a brand new mailbox on the 2003 server to see if it is a migration issue.  But it even the brand new mailbox will not open via OWA.

I can open all mailboxes seemlessly with Outlook on computers all over the company.

Any help is appreciated.
Watch Question

Is the Exchange Server also a DC?

It looks like a permissions issue.  I would ensure that the users have access to the EXCHWEB folder and all folders below this.

This should help: http://support.microsoft.com/?kbid=280823
It is probably a combination of IIS configuration and NTFS permissions that got out of whack on your Exchange server.  Here are a couple articles that explain the process of fixing it.



Not the solution you were looking for? Getting a personalized solution is easy.

Ask the Experts


I tried those and it ended up not working at all.  Then I installed Service Pack 2 for Exchange Server 2003 again and it fixed everything perfectly.
Access more of Experts Exchange with a free account
Thanks for using Experts Exchange.

Create a free account to continue.

Limited access with a free account allows you to:

  • View three pieces of content (articles, solutions, posts, and videos)
  • Ask the experts questions (counted toward content limit)
  • Customize your dashboard and profile

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.


Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.