Outlook closes on a single user each time he sends an e-mail

Posted on 2006-03-24
Last Modified: 2010-04-08
I have a user who gets kicked out of outlook and cannot reopen it unless he logs out and then back on.  It is outlook 2002 running on a windows 2000 Citrix server.  No other users are having this problem just one.  I do not know what he did i have tried exploring the options menu but i see nothing amiss there.  Should i delete his user profile and recreate it?  Not sure what could cause such a thing for a single user.  
Question by:samnitewarrior
    LVL 97

    Accepted Solution

    Greetings, samnitewarrior !

    1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Restart Outlook and a fresh outcmd.dat file will be recreated.

    2. Register an important Outlook file. Go to Start > Run and type regsvr32 OLE32.DLL

    3. Disable Outlook Addins.  With Outlook close, do a search for and rename extend.dat file.

    4. Start Outlook in Safe Mode.  Go to Start > Run and type

    "c:\Program Files\Microsoft Office\Office\Outlook.exe" /safe

    Your path to Outlook.exe may be a little different.

    5. Create a new Outlook profile.

    6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

    7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

    Best wishes!

    Author Comment

    Thanks ill try that out right now, glad someone is smarter then me :)
    LVL 97

    Expert Comment

    samnitewarrior, any update?

    Author Comment

    Your awesome man, i have just been swamped and forgot i still had this open still, great job!!!
    LVL 97

    Expert Comment

    samnitearrrior, glad the problem is fixed. Which one of the above suggestions worked for you?

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