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Outlook closes on a single user each time he sends an e-mail

samnitewarrior
on
Medium Priority
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Last Modified: 2010-04-08
I have a user who gets kicked out of outlook and cannot reopen it unless he logs out and then back on.  It is outlook 2002 running on a windows 2000 Citrix server.  No other users are having this problem just one.  I do not know what he did i have tried exploring the options menu but i see nothing amiss there.  Should i delete his user profile and recreate it?  Not sure what could cause such a thing for a single user.  
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Top Expert 2008
Commented:
Greetings, samnitewarrior !

1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Restart Outlook and a fresh outcmd.dat file will be recreated.

2. Register an important Outlook file. Go to Start > Run and type regsvr32 OLE32.DLL

3. Disable Outlook Addins.  With Outlook close, do a search for and rename extend.dat file.

4. Start Outlook in Safe Mode.  Go to Start > Run and type

"c:\Program Files\Microsoft Office\Office\Outlook.exe" /safe

Your path to Outlook.exe may be a little different.

5. Create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

http://support.microsoft.com/?kbid=291614

Best wishes!

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Commented:
Thanks ill try that out right now, glad someone is smarter then me :)
CERTIFIED EXPERT
Top Expert 2008

Commented:
samnitewarrior, any update?

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Commented:
Your awesome man, i have just been swamped and forgot i still had this open still, great job!!!
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Top Expert 2008

Commented:
samnitearrrior, glad the problem is fixed. Which one of the above suggestions worked for you?
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