"Save PDF File As" will not go away

Posted on 2006-03-24
Last Modified: 2010-08-05
windows server 2003
adobe 6.0 standard

background info:
had an issue with adobe the other day where we were unable to use the Adobe PDF printer to convert any kind of document PDF.  print spooler had stopped running.  i started the service.  documents would go to the pdf print spooler and then error out.  had to stop/restart print spooler in order to cancel these.  one document kept reappearing in the adobe spooler no matter how many times i cancelled it.  so i deleted the spool files directly from the system32\spool\printers.  that stopped the document from constantly reappearing in the adobe printer spooler.

resolved the adobe issue by doing a repair install from the help menu of adobe, then reboot.  we are now able to use the adobe pdf printer to convert all kinds of documents (except FRx, for some odd reason...)

anyway... all of the above is background.

the issue at hand:  on the server's Administrator account, there is constantly a "Save PDF File As" window.  i cancel it, and about 20 seconds later it comes back up.  it is always trying to save the same document.  if i accept the "save as", it errors out saying the path is invalid.  i have tried a reboot... the window is still haunting me.

is there a temp file somewhere that needs to be removed?  how do i get rid of this thing?

Question by:zephyr_hex
    LVL 62

    Expert Comment

    by:☠ MASQ ☠
    Yes, if this is anything like a similar problem I had with PDFMaker.  Search for any acr*.tmp files and delete them.  The one that was causing my problem was set as hidden.  According to the Adobe site if Acrobat crashes leaving temp files on the drive these are all mopped up when the program restarts but I'm not convinced ...
    LVL 42

    Author Comment

    i searched for acr*tmp and found nothing, so i searched for .tmp files
    this problem is occurring on the Admnistrator account, and there are several .tmp files in the administrator's local settings\temp file

    the file names on these items mean nothing to me... just letters and numbers.
    LVL 62

    Accepted Solution

    Deleting the acr*.tmp files fixed the PDFMaker problem.  But I do think you're on the right track with looking for a temp file that is triggering this.

    As far as the *.tmp files you've found it's generally safe to delete these, alternatively you could always shift them into a folder elsewhere in case you're worried they may prove to be useful.  If they are in use by current programs you will probably find you can delete them anyway.
    LVL 42

    Author Comment

    deleting those files did the trick

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