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Inetinfo.exe has very high memory usage, preventing Exchange working properly

SBSDUNBLANE
SBSDUNBLANE asked
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Last Modified: 2012-05-05
Hi

Need urgent help with this:

Windows Server Enterprise SP!
Exchange Server Enterprise 2003 SP2
Dell Poweredge 2850 Server
2 GB Physical RAM
/3GB switch is set in boot.ini

Our master exchange server is showing massive memory usage on inetinfo.exe:

1 286 240 Kb (Physical)             2030 020 Kb (VM)

Seeing timeout requests in Event log for IISAdmin and releated services, also fauting module reapi.dll event in system log

I have tried stopping and disabling other services:

NAI Groupshield 6
GFI MailEssentials, Mail Archiver
CA RPC Backup Agent for Exchange

after rebooting the physical memory usage increased to  1 603 608 KB?

Please help

Alan
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Expert of the Year 2007
Expert of the Year 2006
Commented:
Disabling things like antivirus is usually ineffective. You have to remove them. The DLL you listed I think is one of the transport DLLs, so my instinct is that it is either Groupshield or GFI ME that is causing the problem. I would pull both out, clean out the junk they leave behind and reboot. If the server has settled, reinstall.

Simon.

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Author

Commented:
It appears to be SMTP that causes inetinfo to sky rocket. As soon as this starts memory usage increases quickly similar to the above

Author

Commented:
And SMTP only does this once you start the Information Store
Expert of the Year 2007
Expert of the Year 2006

Commented:
What do your queues look like?
It might also be a message loop somewhere.

Simon.

Author

Commented:
Simon

Thanks for your assistance, you were kind of right. The problem was GFI Mail Essentials sinks. Had to use the GFI stop_snks.exe program. This was the cause, had to un-install Mail Essentials 11 but this was far more preferable to no Exchange. Phoned MS PSS, got through to a guru in Toronto how can up with this solution but will award you the points as this advice would have resolved the problem.

Thanks

Alan
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