Inetinfo.exe has very high memory usage, preventing Exchange working properly

Posted on 2006-03-24
Last Modified: 2012-05-05

Need urgent help with this:

Windows Server Enterprise SP!
Exchange Server Enterprise 2003 SP2
Dell Poweredge 2850 Server
2 GB Physical RAM
/3GB switch is set in boot.ini

Our master exchange server is showing massive memory usage on inetinfo.exe:

1 286 240 Kb (Physical)             2030 020 Kb (VM)

Seeing timeout requests in Event log for IISAdmin and releated services, also fauting module reapi.dll event in system log

I have tried stopping and disabling other services:

NAI Groupshield 6
GFI MailEssentials, Mail Archiver
CA RPC Backup Agent for Exchange

after rebooting the physical memory usage increased to  1 603 608 KB?

Please help

    LVL 104

    Accepted Solution

    Disabling things like antivirus is usually ineffective. You have to remove them. The DLL you listed I think is one of the transport DLLs, so my instinct is that it is either Groupshield or GFI ME that is causing the problem. I would pull both out, clean out the junk they leave behind and reboot. If the server has settled, reinstall.


    Author Comment

    It appears to be SMTP that causes inetinfo to sky rocket. As soon as this starts memory usage increases quickly similar to the above

    Author Comment

    And SMTP only does this once you start the Information Store
    LVL 104

    Expert Comment

    What do your queues look like?
    It might also be a message loop somewhere.


    Author Comment


    Thanks for your assistance, you were kind of right. The problem was GFI Mail Essentials sinks. Had to use the GFI stop_snks.exe program. This was the cause, had to un-install Mail Essentials 11 but this was far more preferable to no Exchange. Phoned MS PSS, got through to a guru in Toronto how can up with this solution but will award you the points as this advice would have resolved the problem.



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