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SmartIssue Error message and Virus infection

Christygirl
Christygirl asked
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Last Modified: 2012-05-05
Greetings,

I have two problems:

 First when I start up my computer, I am greeted w/ a small dialog box (whose title bar is "SmartIssue" stating:

ActiveX component can't create object
Src: Microsoft VBScript runtime error
Line:6 Error:0 Scode:800a01d

Second, I purchased Norton System to install on my computer as my old one had expired. Now I can not get it to do the preinstall check it fails everytime I have tried. I have gone to Symantec's website and looked for viruses that might be causing me problems, it comes up with some infections I had in my norton that I unistalled now I dont know what to do and am lost completely. I also did a spybot search & destory but it gets so far and then my computer restarts by itself ...

Please I need help in correcting this problem.

Much "MUCH" thanks,

Christygirl
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CERTIFIED EXPERT

Commented:
Hi Christygirl,

Someone else on this site posed a similar question. See if this helps:

http://www.experts-exchange.com/Miscellaneous/Q_21049358.html?query=800a01d&clearTAFilter=true

Flyster

Commented:
You're posting in the wrong area for this but I recently went thrue the same thing with Norton and found this link very helpful.

http://service1.symantec.com/SUPPORT/nav.nsf/8d071816eedd7cac88256c0e005a96e5/33497f6e8a319ece88256ace0076cc02?OpenDocument&src=bar_sch_nam&seg=ag

Author

Commented:
Thanks Flyster, but I tried that before, which was what brought me to this site for help, it kinda left me hanging after I tried do what was suggested, and that still did not take care of my error message any other suggestions I am open ....

Thanks p912s, my bad, this is my first post for help, I am working on trying that link ..thanks for teh advice I will let you know what happens.  

Author

Commented:
p912s,

I followed the direction as it looked like everything went well in removing the old norton, so with fingers crossed I went to download the new Norton SystemWorks and it once again failed on me. Any other suggestions I might be able to try?

Thanks agian,

Christygirl

Commented:
What did you do? Download and run the Rnav2003.exe utility?

Commented:
Christygirl - did the additional links help get this cleaned up so yo could do the install?

Author

Commented:
I am sorry about the delayed reply, I have been exstremely busy with my daughters wedding and out of town, and to answer any questions from my orignal post, the answer was no ..none of the links worked, my computer started crashing and freezing with everything I tried. So I dropped windows all together and have installed linux, however, on my other drive I still have the prestant problem and am open to suggestion on how to cure the problem.

Thanxs,
Christygirl
Commented:
PAQed with points refunded (500)

GranMod
Community Support Moderator

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