Win xp Home PC has IP but cannot browse internet

Posted on 2006-03-26
Last Modified: 2010-03-19
I have a Win XP Home SP2 PC that cannot browse the internet. I can get an IP from the DHCP server and I can ping external IP's (like and get a response, but when I open IE or Mozilla I cannot browse the internet. I can browse the internet when I run in safe mode with networking, but not in normal startup.  Any clues?
Question by:degoodwin
    LVL 17

    Expert Comment

    Please check your firewall settings it you have.
    BR Dushan
    LVL 17

    Accepted Solution

    That's a DNS problem. Check what DNS servers you're using... if you have to, set your computer to get an IP dynamically and to use a predefined set of DNS servers that you KNOW work properly.

    Another possibility might be your host file has been hijacked.

    I'd recommend you do a complete antivirus and spyware scan on your computer while it's started in Safe Mode using products like Adaware and Ewido.
    LVL 17

    Expert Comment

    Once you're sure your computer has a clean bill of health, let me know what you noticed.
    LVL 51

    Expert Comment

    by:Keith Alabaster
    Can you have a look in the event log please? Anything there?
    Start the machine in safe mode; Do an ipconfig /all from the cmd prompt.

    Start the machine properly and do the same. Any differences?

    Look in the IE tools options connections - LAN settings. Do you have a proxy ticked?

    from a cmd prompt. type in nslookup What does it return?

    Author Comment

    I installed Ewido, Ad-Aware, and Spbot and ran them in safe mode. I also stopped all Norton Services and deleted the Norton and Symantec folders. That worked. I thne tried to reinstall Norton 2006 and it did the same thing so I deleted it again. Looks like that was the culprit.
    LVL 51

    Expert Comment

    by:Keith Alabaster
    OK. It should be a standard question these days 'Do you use Symantec or Macafee?, If so, dump them'

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