Maxtor One Touch Backup Software - Common Language Runtime Debugging Error
Posted on 2006-03-26
Up until Windows XP updated itself, the backup software that came with my external hard drive (Dantz Retrospect Express) was working PERFECTLY.
Now I get an error:
RetroExpress.exe - Common Language Runtime...
Application Has Generated an Exception...
Process ID=0x954(2388) Thread id+0x958(2392)
None of which means anything to me, except that I can no longer backup my computer. I tried reinstalling the software from the CD and when I pushed the OneTouch button, my computer crashed and I got a very ominous warning from windows saying a serious error had occured. The note suggested I may need an update from the manufacturer of the software/hardware causing the error so I downloaded and ran an update from the Maxtor website from 12/1/2005 for Windows. That did not help.
I have a Maxtor One Touch II 200 GB drive, which has been absolutely GREAT, until this Windows problem. I still have access to the drive and all my saved files (thankfully!) PLEASE HELP IF YOU CAN - I will really miss being able to backup my computer, as this was the primary reason for buying this hard drive.
I worked with the Maxtor and Dantz support to try and resolve the issue. Ultimately I ended up needing to just uninstall the backup software to avoid getting the error, which is obviously not ideal.
I have also received similar errors when starting up Microsoft Outlook, although this only occurs about half the time I start it up and it seems to work if I just cancel out and restart the program. It's all very odd.
Thank you for any help you can offer...