Quicktime's question mark

Posted on 2006-03-26
Last Modified: 2010-08-03
Windows XP, latest versions of both Flash and Quicktime Pro.

I can drag a Quicktime file into IE and/or Firefox and see it.

I can drag a .SWF file into IE or Firefox and see it.

I cannot see a Quicktime streaming movie from the Internet. All I get in the browser, instead of the actual movie being played as before, is the Quicktime logo with a question mark over it.

Suggestions on how to solve this would be very much appreciated.


Question by:plfragoso
    LVL 21

    Expert Comment

    In Internet Explorer...

    Tools >> Internet Options >> Advanced >> Multimedia

    Check that you have both of these ticked:

    Play videos in web pages
    Play sounds in web pages

    Author Comment

    I have both ticked, so that's not the issue.

    This is a serious and complicated problem, with no solution that I can imagine, and Apple certainly isn't helping. It's funny, in the case of the Mac, they are giving people a way to go back to QT 6, but being a Windows XP user I have no such luck.

    The QT question mark appears on both IE and Firefox.

    QT is not set to play Flash. Flash is set to play Flash (I'm stating this because in 99% of the cases of this QT qm issue, people say that when they thick out Flash from the QuickTime settings, in File Types | Miscellaneous, this situation gets solved; well, not in my case...)

    It's infuriating because this buggy version of QT got on my computer with the latest version of iTunes and of course, Apple will not let me use an earlier version of iTunes in their shop, because I have already used a newer version...
    LVL 17

    Expert Comment


    Author Comment

    I am a registered user of TuneUp Utilities for more than 2 years, but I cannot imagine how the software can help me in this situation.

    Are you suggesting that I should uninstall QT and iTunes using TuneUp Utilities?

    And that if I then reinstall iTunes and QT this question mark problem will not appear?



    Author Comment

    This was definitely a bug and the latest version of the QT + iTunes bundle has finally solved it.

    Accepted Solution

    PAQed with points refunded (500)

    Community Support Moderator

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